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- Tasks: Design user-centred services and advocate for user needs in a collaborative environment.
- Company: Join Methods, a leading IT consultancy transforming the public sector in the UK.
- Benefits: Enjoy flexible working, wellness support, and 25 days annual leave plus bank holidays.
- Why this job: Make a real impact on society while developing your skills in an inspiring team.
- Qualifications: Passion for service design and experience in user research and agile environments.
- Other info: Be part of a fun, supportive culture with opportunities for growth and mentorship.
The predicted salary is between 36000 - 60000 £ per year.
Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy that has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people‑centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators, and software houses. With people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods, we have fun while working hard; we are not afraid of making mistakes and learning from them.
Responsibilities:
- Identifying, developing, and using best practice and standards to design services consistent with the rest of government.
- Advocating for users and understanding user needs to design simple, effective, and accessible services.
- Creating service maps, blueprints, and other concepts.
- Mapping user journeys, processes, and visualising design problems.
- Articulating and solving complex problems, from end to end and surface to core.
- Communicating concepts to users and stakeholders.
- Selling your ideas with persuasive storytelling.
- Experience with the GDS / GOV.UK style guide and service design standard.
- Collaborating within a multidisciplinary team by sharing design work and participating in research.
- Advocating for user‑centred design and being an active part of the Design community within Methods and across government.
- Taking responsibility for your own learning and development and seeking opportunities to improve your knowledge and experience.
- Project support and guidance to other team members in the SD community of practice.
- Coaching and mentoring more junior team members in the SD community of practice.
- Supporting probation and annual reviews for more junior team members in the SD community of practice.
- Supporting training and development plans alongside the Head of SD and Deputy Director of UCD.
- Bid support to Head of SD and Deputy Director of UCD.
- Supporting permanent staff hiring when required.
Essential Skills:
- A demonstrable passion for service design.
- Talking about design and ideas in a way that other people understand.
- Communicating often abstract concepts to people with a range of opinions and understanding.
- Understanding how technology constraints may need to be considered in design.
- Running workshops, participating in discussions, and assisting in the facilitation of the design of the service through collaboration with other professions.
- Understanding user needs, participating in research activities, and interpreting user research to inform design.
- Contributing to the design of prototypes at different levels of fidelity.
- Working in an agile environment.
Qualifications:
- Relevant industry experience.
Benefits:
- Autonomy to develop and grow your skills and experience.
- Be part of exciting project work that is making a difference in society.
- Strong, inspiring, and thought-provoking leadership.
- A supportive and collaborative environment.
- Development – a management development programme and training.
- Wellness – 24/7 confidential employee assistance programme.
- Flexible Working – including home working and part time.
- Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes.
- Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year.
- Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation.
- Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
- Discretionary Company Bonus – based on company and individual performance.
- Life Assurance – of 4 times base salary.
- Private Medical Insurance – which is non‑contributory (spouse and dependants included).
- Worldwide Travel Insurance – which is non‑contributory (spouse and dependants included).
- Enhanced Maternity and Paternity Pay.
- Travel – season ticket loan, cycle to work scheme.
For a full list of benefits please visit our website.
Senior Service Designer in Leeds employer: Methods Business and Digital Technology
Contact Detail:
Methods Business and Digital Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Methods employees on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, participate in design challenges or workshops. This is a great way to demonstrate your service design expertise and how you collaborate with others.
✨Tip Number 3
Prepare for interviews by practising your storytelling. Be ready to articulate your design process and how you've tackled complex problems. Remember, it's all about making your ideas relatable and engaging!
✨Tip Number 4
Don't forget to apply through our website! It shows you're genuinely interested in joining Methods and gives you a better chance of being noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Service Designer in Leeds
Some tips for your application 🫡
Show Your Passion for Service Design: When writing your application, let your enthusiasm for service design shine through! Share specific examples of your experience and how it aligns with our mission at Methods. We love to see candidates who are genuinely excited about making a difference.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and make sure your ideas are easy to understand. Remember, you’re telling us a story about your skills and experiences!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight relevant skills and experiences that match what we’re looking for in a Senior Service Designer. This shows us you’ve done your homework and are serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Methods Business and Digital Technology
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on the GDS / GOV.UK style guide and be ready to discuss how you've applied these in your previous roles. This will show that you understand the standards expected at Methods.
✨Showcase Your User-Centred Approach
Prepare examples of how you've advocated for users in your past projects. Be ready to discuss user research activities you've participated in and how you've interpreted findings to inform your designs. This will highlight your commitment to creating accessible services.
✨Communicate Clearly and Persuasively
Practice articulating complex design concepts in a way that's easy for others to grasp. Use storytelling techniques to sell your ideas during the interview. This is crucial, as you'll need to communicate effectively with both users and stakeholders at Methods.
✨Demonstrate Collaboration Skills
Be prepared to discuss your experience working in multidisciplinary teams. Share specific examples of how you've collaborated with other professionals to solve design problems. This will show that you can thrive in the supportive and collaborative environment that Methods values.
