Head of Delivery Management (Permanent) in Leeds

Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy that has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators, and software houses. With people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. Predominantly focused on the public sector, Methods is now building a significant private sector client portfolio.

We are recruiting for a Delivery Manager on a permanent basis. You will be an outcome-focused individual, with a passion for delivering user-centred digital services in the public sector and supporting other Delivery Managers in their career progression through avenues like our established Community of Practice. You will have experience in leading agile teams and will be passionate about driving positive change in the environment you are working in. You will be keen to learn or further advance your skills in leading agile multidisciplinary teams in a public sector environment and gaining a working knowledge of public sector standards and principles, such as the Service Standard.

Working as a ‘hands-on’ Delivery Manager for client projects, you will:

• Participate in and contribute to our Delivery Manager Community of Practice, and support the recruitment of new Delivery Managers.
• Support relevant colleagues with sales/pre-sales and bid processes, as well as developing and agreeing statements of work with clients.
• Lead on the delivery of digital products and services from Discovery through to Live.
• Act as a servant-leader for multidisciplinary agile teams, helping them to plan and deliver their work, remove blockers, and track progress.
• Coach and support teams to work and collaborate effectively, ensuring that all team members have a voice.
• Ensure our projects meet our own high expectations in terms of quality and impact, by ensuring they are grounded in agile, human-centred design and accessibility best practice, follow the GDS Service Manual and Service Standard, and support a well-defined and cogent strategy and set of user needs.
• Manage and communicate project risks, issues, and dependencies.
• Encourage and facilitate continuous learning and improvement of our projects.

You can support the team in managing expectations and help facilitate discussions around risks and delivery challenges. You understand how to support teams through the key phases of the product life cycle and can apply suitable tools and techniques at each stage. You’re able to spot risks and dependencies and work with others to manage them. You contribute to developing sustainable support models and are building experience in coaching others or supporting assessments of other teams.

You are proactive in identifying delivery risks and blockers and work collaboratively with others to resolve them.