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For Companies At a Glance
- Tasks: Provide first line IT support, resolve technical issues, and ensure top-notch customer service.
- Company: Leading IT consultancy in Greater London with a focus on innovation.
- Benefits: Competitive salary, wellness support, private medical insurance, and discretionary bonus.
- Why this job: Join a dynamic team and grow your career in a supportive ITIL-aligned environment.
- Qualifications: Technical support experience and ITIL Foundation certification preferred.
- Other info: Great opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT consultancy in Greater London is seeking a Service Desk Analyst to provide first line support in an ITIL-aligned environment. The role involves processing incident alerts, resolving technical issues, and ensuring service restoration while maintaining high standards of customer service.
Candidates should have technical support experience and relevant certifications like ITIL Foundation.
The position offers professional growth, wellness support, and competitive benefits including a discretionary bonus, private medical insurance, and life assurance.
IT Service Desk Specialist — ITIL & ServiceNow employer: Methods Business and Digital Technology
Contact Detail:
Methods Business and Digital Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Specialist — ITIL & ServiceNow
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, especially those who work in service desks. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your technical support experience and how you've tackled issues in the past. Use real examples to demonstrate your problem-solving abilities.
✨Tip Number 3
Stay updated on ITIL and ServiceNow trends. Being knowledgeable about the latest practices and tools will not only impress potential employers but also show that you're committed to professional growth.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find roles that match your skills and interests. Plus, you'll be in the loop for any new opportunities that pop up!
We think you need these skills to ace IT Service Desk Specialist — ITIL & ServiceNow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any relevant certifications like ITIL Foundation. We want to see how your skills align with the role of an IT Service Desk Specialist.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing first line support and how you can contribute to maintaining high standards of customer service at our consultancy.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We love seeing candidates who can think on their feet and restore services efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Methods Business and Digital Technology
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the key concepts and processes, as they’ll likely ask you how you would apply ITIL principles in real-world scenarios. Being able to discuss these confidently will show that you’re serious about the role.
✨Familiarise Yourself with ServiceNow
Since the role involves using ServiceNow, it’s a good idea to get familiar with its functionalities. If you have experience with it, be ready to share specific examples of how you've used it to resolve issues or improve service delivery. If not, do some research and be prepared to discuss how you would approach learning it.
✨Prepare for Customer Service Questions
As this position emphasises high standards of customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to explain how you handle difficult situations and maintain professionalism under pressure.
✨Show Enthusiasm for Professional Growth
The company offers professional growth opportunities, so express your eagerness to learn and develop within the role. Share any relevant certifications you’re pursuing or skills you want to acquire, and how they align with the company's goals. This shows that you’re not just looking for a job, but a career.
