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- Tasks: Champion user needs by conducting impactful research and collaborating on innovative digital products.
- Company: Join a leading IT consultancy transforming the public sector with a human touch.
- Benefits: Enjoy flexible working, wellness support, and 25 days annual leave plus bank holidays.
- Why this job: Make a real difference in society while developing your skills in a supportive environment.
- Qualifications: Passion for user-centred design and experience in agile teams required.
- Other info: Access to training, mentoring, and exciting project work awaits you!
The predicted salary is between 39000 - 46000 £ per year.
Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Your role: We are looking for an experienced User Researcher to join our growing team on a permanent basis. You will have a passion for understanding and championing the user. You will have experience of working on products and services in a public sector environment, conducting user research on projects to a high ethical standard, with knowledge of GDS standards.
Your responsibilities will include:
- Championing the user on services and products
- Planning and conducting user research, developing recruitment briefs, conducting analysis and presenting research findings
- Appropriate storytelling of research findings to different audiences
- Collaborating with the product team to turn research findings into prototypes and features that meet the user need
- Presenting research findings, user insight and recommendations to the product team and wider stakeholders
- Promoting user centred design principles and best practice within government
- Applying relevant knowledge in the user-centered design process to product and service design
- Undertaking qualitative and quantitative research projects, such as ethnography and usability studies
Requirements:
Essential skills:- Knowledge, experience and passion for user centered design practices
- Experience undertaking user research and using a range of research methods, such as usability testing, interviewing, and surveys, as well as being able to choose an appropriate method for a project
- Experience working in agile multidisciplinary teams, including designers and developers, to build digital products and services
- Confidence developing user needs, personas/mindsets, user journey maps, and other research artefacts
- Experience applying and understanding of ethical research practices and processes, such as consent
- Experience gathering evidence to support decision making, and gathering research questions and assumptions from a project team
- Confidence championing user-centred design practices for digital products and services
- Experience managing stakeholders, building successful relationships, and collaborating with stakeholders and the project team to define research goals and involve them in research
We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.
Desirable skills:- Advocating for fully accessible and inclusive products and services, along with a working knowledge of applying accessibility and inclusivity to projects
- Taking a proactive approach to diversity, equity and inclusion internally and with clients
- Experience or a working knowledge of GDS service assessments
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect:
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
- Development – access to LinkedIn Learning, a management development programme, and training
- Wellness – 24/7 confidential employee assistance programme
- Flexible Working – including home working and part time
- Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
- Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
- Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus – based on company and individual performance
- Life Assurance – of 4 times base salary
- Private Medical Insurance – which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- Travel – season ticket loan, cycle to work scheme
For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)
User Researcher in Manchester employer: Methods Business and Digital Technology Ltd
Contact Detail:
Methods Business and Digital Technology Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects and methodologies. This is your chance to demonstrate your passion for user-centred design and how you've made an impact in previous roles.
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Be ready to share specific examples of your research findings and how they influenced product decisions. Remember, it’s all about championing the user!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Methods.
We think you need these skills to ace User Researcher in Manchester
Some tips for your application 🫡
Show Your Passion for Users: When writing your application, make sure to highlight your passion for understanding and championing the user. Share specific examples of how you've put user needs at the forefront in your previous roles.
Tailor Your Experience: Don’t just list your skills; tailor your experience to match the job description. Mention your familiarity with GDS standards and any public sector projects you've worked on to show you're a perfect fit for us.
Be Clear and Concise: Keep your application clear and concise. Use straightforward language to explain your research methods and findings. Remember, storytelling is key, so present your insights in a way that resonates with different audiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Methods Business and Digital Technology Ltd
✨Know Your User-Centred Design
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these practices in your previous roles, especially in public sector projects. Highlight specific examples where your research directly influenced product design.
✨Showcase Your Research Skills
Prepare to talk about the various research methods you've used, like usability testing and interviews. Have a couple of case studies in mind that demonstrate your ability to choose the right method for the project and how you gathered insights that shaped user experiences.
✨Communicate Effectively
Practice presenting your research findings in a clear and engaging way. Think about how you can tailor your storytelling to different audiences, whether it's stakeholders or team members. Being able to convey complex information simply is key!
✨Collaborate and Build Relationships
Be ready to discuss your experience working in agile teams and how you've collaborated with designers and developers. Emphasise your ability to manage stakeholders and build successful relationships, as this will be crucial in turning research into actionable insights.
