At a Glance
- Tasks: Lead the transition and release of services, ensuring smooth implementation and operational support.
- Company: Join a forward-thinking organisation making a real impact in society.
- Benefits: Enjoy 25 days off, private medical insurance, and a supportive work culture.
- Other info: Access to training, wellness programmes, and fun social events.
- Why this job: Be part of exciting projects that enhance service delivery and improve lives.
- Qualifications: Experience in service transition and strong interpersonal skills are essential.
The predicted salary is between 50000 - 60000 € per year.
Responsibilities
- To be responsible for delivering transition and release services within the agreed service levels.
- To help build and maintain a release pipeline that utilises the maturing DCD Demand process.
- To maintain and coordinate an accurate Forward Schedule of Release.
- To plan and orchestrate the technical implementation of releases into production environments.
- To provide hands‑on service implementation, in the production of service and operational collateral to ensure smooth acceptance into service.
- To monitor supplier’s delivery against contractual commitments and escalate as appropriate.
- To work with project managers, service managers and product managers to understand user needs for new and existing services.
- To ensure the warranty and utility of new and updated products through the Software Development Lifecycle (SDLC) principles and processes as approved by the programme.
- To work with delivery teams to impact access and categorise releases ensuring the correct level of governance is prescribed and carried out successfully.
- To provide direction and guidance to suppliers on service management material creation to enable service transition and ongoing efficient operational service provision.
- To identify risks and issues affecting IT service management processes, operational working agreements and underpinning contracts, escalating as appropriate.
- To identify opportunities for improvement to IT Service Management processes and IT services.
- To work with delivery teams and service partners to identify support services required.
- To ensure that operational collateral delivered by the project team(s) is to the required quality and covers all appropriate areas for the service being transitioned.
- To advise on, manage and implement the service transition activities of agile delivery projects within HMCTS, providing guidance and mentoring to ensure best in class service provision.
- To act as Programme SME’s and help DCD SMS mature operational processes in order to better support Programme Releases.
- To manage the changes to live service arising from the Reform Portfolio, be that via the introduction, amendment, or retirement of services.
- To ensure that any live service transitions are carried out in a controlled fashion.
- To ensure that any transitions are efficient and effective by following the standard, industrialised approach.
- To contribute to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard service models and the consideration of non-functional requirements during onboarding.
- To reduce the likelihood of poor service performance through the identification and mitigation of service or transition risks ahead of time.
- To work alongside the project and delivery teams to assemble the collateral needed for the Impact Phase.
- To run the Impact Assessment exercise and ensure that the necessary actions are identified.
- To commission and coordinate the build activities required from specialist functions (e.g. Tooling, Service Design, Service Operations).
- To plan, track and report on Knowledge Transfer from delivery to support teams.
- To liaise with Live Services and project teams for the fulfilment of Acceptance into Service criteria.
- To raise Requests for Change (RFC) in the ITSM toolset.
- To control and coordinate the Go/No Go and Key Decision Points.
- To manage Early Life Support arrangements.
- To coordinate with Live Services around final closedown & handover activities.
Qualifications
- The post holder must have a strong track record of transitioning new services through acceptance into service (AIS) processes, ensuring projects provide the AIS collateral to enable the service to be operationally supported.
- Significant experience of planning and orchestrating technical deployment of releases into production environments is also essential.
- The post holder will be working with internal and external stakeholders and must possess excellent interpersonal skills allied with the ability to quickly develop strong working relationships in high‑pressure environments.
- The ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential.
- You will need an eye for detail, excellent communication skills and be able to interrogate reported information and challenge sources where inconsistencies are found.
What you can expect
- Autonomy to develop and grow your skills and experience.
- Be part of exciting project work that is making a difference in society.
- Strong, inspiring and thought‑provoking leadership.
- A supportive and collaborative environment.
Additional benefits
- Development access to LinkedIn Learning, a management development programme and training.
- Wellness 24/7 Confidential employee assistance programme.
- Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes.
- Time off 25 days a year.
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
- Discretionary Company Bonus based on company and individual performance.
- Life Assurance of 4 times base salary.
- Private Medical Insurance which is non‑contributory (spouse and dependants included).
- Worldwide Travel Insurance which is non‑contributory (spouse and dependants included).
Release Manager in London employer: Methods Business and Digital Technology Ltd
As a Release Manager, you will thrive in a dynamic and supportive environment that prioritises your professional growth and well-being. With access to continuous development opportunities, including LinkedIn Learning and management programmes, you will be empowered to make a meaningful impact on society through exciting project work. Enjoy a collaborative culture that fosters strong relationships, alongside generous benefits such as private medical insurance, life assurance, and a commitment to employee wellness.
Contact Detail:
Methods Business and Digital Technology Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Release Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially around service transition and release management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Release Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with transitioning services and managing releases. We want to see how your skills align with the responsibilities listed in the job description!
Showcase Your Interpersonal Skills:Since you'll be working with various stakeholders, it's crucial to demonstrate your excellent communication and relationship-building abilities. Share examples of how you've successfully collaborated in high-pressure environments.
Detail Your Technical Experience:We’re looking for someone with a strong track record in planning and orchestrating technical deployments. Be specific about your past experiences and the tools you’ve used to manage releases into production environments.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with StudySmarter.
How to prepare for a job interview at Methods Business and Digital Technology Ltd
✨Know Your Release Processes
Make sure you understand the ins and outs of release management, especially the acceptance into service (AIS) processes. Brush up on how to transition new services smoothly and be ready to discuss your past experiences with technical deployments.
✨Showcase Your Interpersonal Skills
Since you'll be working with various stakeholders, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've built strong relationships in high-pressure situations and how you’ve navigated challenges with team members or clients.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. Be prepared to discuss how you've identified risks and issues in previous roles and the steps you took to mitigate them. This will show that you can handle the complexities of service management.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about past projects where you had to plan and orchestrate releases, and be ready to explain your thought process and the outcomes. This will help illustrate your hands-on experience and strategic thinking.
