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- Tasks: Design user-centred services and advocate for user needs in a collaborative environment.
- Company: Join a leading IT consultancy transforming the public sector with innovative solutions.
- Benefits: Enjoy flexible working, 25 days leave, wellness support, and exciting social events.
- Why this job: Make a real impact on society while developing your skills in a supportive team.
- Qualifications: Experience in service design and strong communication skills are essential.
- Other info: Be part of a vibrant community with opportunities for mentorship and growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid, mix of onsite client work and remote working.
Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022.
Responsibilities
- Identifying, developing, and using best practice and standards to design services consistent with the rest of government
- Advocating for users and understanding user needs to design simple, effective, and accessible services
- Creating service maps, blueprints, and other concepts
- Mapping user journeys, processes, and visualising design problems
- Articulating and solving complex problems, from end to end and surface to core
- Communicating concepts to users and stakeholders
- Selling your ideas with persuasive storytelling
- Experience with the GDS/GOV.UK style guide and service design standard
- Collaborating within a multidisciplinary team by sharing design work, and participating in research
Additional Activities
- Advocating for user‑centred design and being an active part of the Design community within Methods and across government to share ideas and best practice, and proactively help and support each other
- Taking responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
- Project support and guidance to other team members in the SD community of practice
- Coach and mentor more junior team members in the SD community of practice
- Support probation and annual reviews for more junior team members in the SD community of practice
- Support training and development plans alongside the Head of SD, and Deputy Director of UCD
- Bid support to Head of SD and Deputy Director of UCD
- Support permanent staff hiring when required
Essential Skills
- Talking about design and ideas in a way that other people understand
- Communicating often abstract concepts to people with a range of opinions and understanding
- Understanding how technology constraints may need to be considered in design
- Running workshops, participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions
- Understanding user needs, participating in research activities, and interpreting user research to inform design
- Contributing to the design of prototypes at different levels of fidelity
- Working in an agile environment
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect:
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
Development – A management development programme, and training
Wellness – 24/7 confidential employee assistance programme
Flexible Working – including home working and part time
Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Life Assurance – of 4 times base salary
Private Medical Insurance – which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
Travel – season ticket loan, cycle to work scheme
For a full list of benefits please visit our website www.methods.co.uk/careers/benefits
Senior Service Designer in Leeds employer: Methods Business and Digital Technology Ltd
Contact Detail:
Methods Business and Digital Technology Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work and showcases your design process. When you get the chance to chat with hiring managers, use this as a visual aid to demonstrate your expertise and thought process.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can articulate your experience with user-centred design and problem-solving in a way that resonates with the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Methods.
We think you need these skills to ace Senior Service Designer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience with user-centred design and any relevant projects that showcase your skills in mapping user journeys and creating service blueprints.
Showcase Your Storytelling Skills: Since communication is key, use your application to demonstrate how you can articulate complex design concepts in a way that's easy to understand. Share examples of how you've successfully sold your ideas to stakeholders in the past.
Emphasise Collaboration: We love teamwork at Methods! Make sure to mention your experience working in multidisciplinary teams and how you've contributed to collaborative projects. This will show us that you're a great fit for our supportive environment.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure it gets to the right people. Plus, you'll find more details about the role and our company culture there.
How to prepare for a job interview at Methods Business and Digital Technology Ltd
✨Know Your User-Centred Design Principles
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these in your previous roles, especially in creating accessible services. This will show that you understand the core of what Methods stands for.
✨Prepare Your Storytelling Skills
Since you'll need to communicate complex ideas clearly, practice telling stories about your past projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for interviewers to follow your thought process and see your impact.
✨Familiarise Yourself with GDS Standards
Get to grips with the GDS/GOV.UK style guide and service design standards. Being able to reference specific guidelines during your interview will demonstrate your knowledge and commitment to best practices in service design.
✨Show Your Collaborative Spirit
Methods values collaboration, so be prepared to discuss how you've worked within multidisciplinary teams. Share examples of how you've facilitated workshops or contributed to team discussions, highlighting your ability to advocate for users while working alongside others.