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For Companies At a Glance
- Tasks: Lead IT operations and service excellence, shaping strategies and delivering expert consultancy.
- Company: Join a forward-thinking tech company with a focus on innovation and growth.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Why this job: Make a significant impact in a strategic role while mentoring the next generation of specialists.
- Qualifications: Proven experience in IT service management and strong consultancy skills required.
- Other info: Be part of a dynamic team with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Methods is expanding its senior capability and is seeking a Domain Expert to lead our IT Operations & Service Excellence offering. This is a strategic, high-impact role that blends expert delivery, pre-sales leadership, service design, and thought leadership. You will define how Methods supports clients across IT operations, automation, service management, and digital service excellence, while shaping future strategy and building capability across the organisation.
The Role:
- Lead discovery work, service maturity reviews, and operational assessments
- Develop strategies, operating models, and transformation roadmaps
- Provide expert consultancy and delivery assurance on major programmes
- Support pre-sales activity through workshops, scoping, and bid content
- Shape compelling proposals, presentations, and capability statements
- Evolve Methods' service offerings, ensuring alignment with market trends
- Build reusable assets including templates, case studies, and playbooks
- Mentor Specialists, support recruitment, and deliver training
- Represent Methods through events, thought leadership, and insight content
Key Experience Needed
- Proven experience across IT Service Management implementation and optimisation
- Incident, Problem & Change Management
- Monitoring, observability, alerting, and event management
- Automation and orchestration within IT operations
- DevOps enablement and continuous delivery practices
- IT governance, risk, and compliance
- Capacity, performance, and availability management
- Service Desk and user support operations
- Defining KPIs, reporting, and continuous improvement programmes
- Operational security processes and controls
What You Bring
- Ability to operate confidently with senior stakeholders
- Strong consultancy skills with clear, outcome-focused communication
- Experience shaping bids, writing technical narratives, and supporting sales
- A passion for building capability and mentoring technical communities
- Market awareness across emerging IT operations trends (AIOps, FinOps, automation, platform engineering, SRE)
Why Methods?
You’ll join a growing Competency Centre with the opportunity to shape one of our core strategic offerings. You will influence how we deliver value, how we present ourselves to the market, and how we develop our next generation of specialists.
IT Operations Domain Expert in London employer: Methods Business and Digital Technology Limited
Contact Detail:
Methods Business and Digital Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Domain Expert in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT operations space and let them know you're on the lookout for opportunities. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by brushing up on your consultancy skills. Be ready to discuss how you've shaped bids and led successful projects in the past. Use real examples to demonstrate your impact and thought leadership.
✨Tip Number 3
Don’t underestimate the power of personal branding! Update your LinkedIn profile to reflect your expertise in IT service management and automation. Share insights and articles related to market trends to position yourself as a thought leader.
✨Tip Number 4
Apply through our website for the best chance at landing that Domain Expert role. Tailor your application to highlight your experience with operational assessments and service excellence, showing us why you’re the perfect fit!
We think you need these skills to ace IT Operations Domain Expert in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Operations Domain Expert. Highlight your experience in IT Service Management and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about IT operations and how you can contribute to our service excellence. Be sure to mention any specific strategies or innovations you've implemented in the past.
Showcase Your Consultancy Skills: Since this role involves a lot of consultancy work, make sure to highlight your experience in shaping bids and writing technical narratives. We love seeing examples of how you've communicated complex ideas clearly and effectively to senior stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Methods Business and Digital Technology Limited
✨Know Your Stuff
Make sure you brush up on your IT Service Management and automation knowledge. Be ready to discuss specific examples from your past experiences that showcase your expertise in incident management, DevOps practices, and service excellence.
✨Showcase Your Consultancy Skills
Prepare to demonstrate your consultancy skills by discussing how you've successfully communicated with senior stakeholders. Think of scenarios where you’ve shaped bids or written technical narratives, and be ready to share those stories.
✨Market Awareness is Key
Stay updated on the latest trends in IT operations, like AIOps and FinOps. During the interview, mention how these trends can impact the role and how you can leverage them to enhance Methods' service offerings.
✨Be a Mentor at Heart
Since mentoring is part of the role, think about your past experiences in training or guiding others. Be prepared to discuss how you can contribute to building capability within the team and support recruitment efforts.
