At a Glance
- Tasks: Provide first line IT support and manage requests through our ticketing system.
- Company: Join Methods, a leading digital transformation company with a fun and collaborative culture.
- Benefits: Gain valuable experience, potential full-time role, and professional development opportunities.
- Other info: Dynamic apprenticeship with a focus on learning and growth.
- Why this job: Kickstart your IT career while making a real impact in public services.
- Qualifications: GCSEs in English and Maths, plus some IT support experience.
The predicted salary is between 34650 - 42350 £ per year.
We are now looking for a driven and enthusiastic new member of the team who sees their career as developing within broad IT support functions, has a passion for their subject, and a clear flair for technology.
About the Employer
Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 34 years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years. Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
What You'll Do
We are looking for someone who already has some work experience and a basic level of industry knowledge, rather than a school leaver with no workplace experience. We are particularly keen to consider candidates from disadvantaged backgrounds who may benefit from the opportunity to develop their skills and progress their career through an apprenticeship.
- Provide first line support to all colleagues via the various request methodologies (Phone / Ticket System etc)
- Manage requests via ticketing system (Case Management) within Salesforce
- Support Hardware / Software issues on company’s devices (Windows PCs, Apple Macs, iPhones & Samsung mobile devices)
- Manage accounts and licensing via Microsoft Administration Portal
- Process invoicing each month for various software which is managed within IT Team
- Assist with any project work where required, along with putting forward suggestions for best technology practice within Methods group
- Create clear and concise documentation of internal IT procedures and technologies where needed, along with user friendly guides and notes
- Complete asset and compliance management via Microsoft Endpoint, and other technologies
- Engage in asset purchasing and supplier relations where needed
- Report faults and maintain logs on network and laptops
- Assist with inductions for new staff joining the company
- Log and track identified IT problems through to resolution
- Helpdesk ticketing administration and ownership - ensuring tickets are kept up to date, responded to in a timely fashion, and the new tickets queue is kept as clear and actioned as possible
Essential Skills and Experience:
- Good practical and demonstrable understanding of IT
- Clear drive and enthusiasm for the subject
- Previous experience of working to helpdesk ticket deadlines
- Practical, good common sense, ability to use initiative / problem solve, multitask / work well under pressure
- Excellent diplomacy skills, a helpful and very professional attitude to staff at all levels across all issues
- Must have a good understanding of all MS Office Applications including SharePoint Online
- Experience in supporting both Windows and MacOS laptops
Desirable Skills and Experience:
- Experience with Azure functionality
- Understanding of ITIL Principles
- Previous IT support experience
Training Outcome
Potential full time position for the right candidate after completion of the apprenticeship.
Skills Required:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
Qualifications:
- Essential - GCSE - English - 4/C and above
- Essential - GCSE - Maths - 4/C and above
Course Information:
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital Apprenticeship
- Level: Advanced
Working Arrangements:
- Working Week: Monday - Friday 9.00am - 5.30pm.
- Expected Duration: 1 Year 6 Months
- Training Provider: LEEP TALENT LIMITED
It Support Technician Apprentice employer: Methods Business and Digital Technology Limited
As a Linux Administrator at our company, you will thrive in a dynamic and supportive work environment that values collaboration and continuous improvement. With a strong focus on employee growth, we offer opportunities for professional development while ensuring a healthy work-life balance through our hybrid working model. Join us in Stevenage or Portsmouth, where your contributions to engineering infrastructure will be recognised and rewarded, making a meaningful impact in the aerospace and defence sectors.
Contact Details:
Methods Business and Digital Technology Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land It Support Technician Apprentice
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Methods Business and Digital Technology Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Methods Business and Digital Technology Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Methods Business and Digital Technology Limited!
✨Direct Apply to Methods Business and Digital Technology Limited
Let's not forget to apply directly through the Methods Business and Digital Technology Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Technician Apprentice
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Methods Business and Digital Technology Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Methods Business and Digital Technology Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Methods Business and Digital Technology Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
