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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a growing tech team in a vibrant Southampton environment.
- Benefits: Competitive salary, potential for permanent role, and supportive team culture.
- Why this job: Kickstart your career in tech while helping others solve their IT problems.
- Qualifications: Experience in 1st Line support and a passion for customer service.
- Other info: Great opportunity for career growth in a dynamic tech setting.
The predicted salary is between 19000 - 26000 £ per year.
We are looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent.
What you’ll be doing:
- Acting as the first point of contact for IT support queries (phone, email and walk-ups)
- Troubleshooting issues across Microsoft 365, Entra / Azure AD, Windows 10 / 11, and core desktop applications
- Managing tickets, escalating where needed and keeping users updated
- Setting up new starters, accounts and basic access permissions
- Delivering excellent customer service to internal users
What we’re looking for:
- Experience in 1st Line / Service Desk / Helpdesk support
- Confident working with the relevant technologies
First Line Support / Service Desk Analyst employer: Method-Resourcing
Contact Detail:
Method-Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support / Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common 1st Line Support scenarios. Think about how you’d troubleshoot issues with Microsoft 365 or Windows 10. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer service skills! Be ready to share examples of how you’ve helped users in the past. Remember, it’s all about making their experience smooth and positive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace First Line Support / Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess and customer service skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be personable and proactive in your writing, just like we are in our support roles.
Show Off Your Tech Skills: Mention any specific tools or technologies you’ve worked with, especially Microsoft 365, Azure AD, or Windows 10/11. We love seeing candidates who are familiar with the tech we use daily!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Method-Resourcing
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Azure AD, and Windows 10/11. Be ready to discuss how you've used these tools in past roles or projects. This shows you’re not just familiar with the tech but can also troubleshoot effectively.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you resolved issues or helped users feel supported. This will highlight your personable approach, which is crucial for a 1st Line Support role.
✨Ticket Management Skills
Familiarise yourself with ticketing systems and be ready to discuss how you manage and prioritise support requests. You might even want to mention any experience you have with escalating issues when necessary, as this is a key part of the job.
✨Ask Questions
Prepare thoughtful questions about the team and the company culture. This shows your interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to demonstrate your proactive nature!