Method IT Ltd. is looking for a Second Line Liaison Technical Support Analyst to join a busy Service Desk team in a Southend-on-Sea based MSP.
You will act as a point of escalation between first/second line engineers and the 3rd line/project engineering team, supporting customers with first and second line issues. You will report to the Service Desk Manager and work within a Microsoft-centric environment, covering remote and on-site tasks as part of a rotating schedule, with on-call requirements
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