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- Tasks: Support field technicians in real-time and troubleshoot issues during installations.
- Company: Join Meter, a forward-thinking company transforming internet infrastructure.
- Benefits: Competitive salary, equity plan, and opportunities for professional growth.
- Why this job: Make a real impact by improving installation processes and empowering technicians.
- Qualifications: Experience in networking and strong communication skills are essential.
- Other info: Dynamic role with potential to shape the future of installations globally.
The predicted salary is between 59360 - 100880 £ per year.
Join to apply for the Technician Operations, Technical Project Manager role at Meter. Meter's ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from customers, ISPs, partners, and technicians. Every utility starts with an installation – and that's where you come in. The Technician Operations team is the live backbone of Meter's deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers.
A network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it's built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you’ll build Meter for technicians. By guiding field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you’ll ensure our product works where it matters most: in the field.
What success looks like
- Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time.
- Raise quality standards: Reduce rework rates.
- Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.
What your day-to-day will look like
- Running live installation support shifts - answering technician questions, guiding them through steps, and escalating blockers.
- Troubleshooting networking and hardware issues in real time, logging root causes, and ensuring fixes stick.
- Documenting progress across active installs and pushing updates to project managers and internal stakeholders.
- Spotting recurring issues and working with Operations Engineering to design new playbooks, tools, or product changes.
- Translating technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field.
Where you can take this role
In year two, you could design automated validation tools that remove manual install steps, lead the rollout of new technician onboarding programs that cut ramp time in half, and shape product improvements that fundamentally change how installations are done in the industry. Your work will directly define how Meter scales installation quality and speed worldwide.
Who you are
You thrive on solving problems in real time and making order out of chaos. You’re a natural communicator who can bridge technical and non-technical teams, and you see every blocker as an opportunity to improve the system. You have experience in networking with the curiosity to go deeper, quickly building the technical fluency needed to support field operations. Clear communication, disciplined documentation, and a builder's mindset enable you to bridge teams, create structure, and translate frontline insights into scalable tools and product improvements.
Compensation
The estimated base salary for this role is between £59,360 – £100,880. Additionally, this role is eligible to participate in Meter's equity plan.
Technician Operations, Technical Project Manager in London employer: Meter
Contact Detail:
Meter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician Operations, Technical Project Manager in London
✨Tip Number 1
Get to know the company inside out! Research Meter's mission and values, and think about how your skills as a Technician Operations or Technical Project Manager can help them achieve their goals. This will not only boost your confidence but also give you great talking points during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, join relevant groups, and engage in conversations about the industry. This can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've solved problems in real time or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show off your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and mentioning something specific from your conversation can leave a lasting impression. Plus, it shows you're genuinely keen on joining the team at Meter!
We think you need these skills to ace Technician Operations, Technical Project Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technician Operations role. Highlight relevant experience, especially in troubleshooting and project management, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for problem-solving and how you can help us deliver installations on time. Be sure to mention any specific experiences that relate to our mission at Meter.
Showcase Your Communication Skills: Since this role involves bridging technical and non-technical teams, let us know about your communication style. Use clear examples of how you've successfully communicated complex ideas in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Meter
✨Know the Product Inside Out
Before your interview, make sure you understand Meter's mission and how their product works. Familiarise yourself with the challenges technicians face during installations and think about how you can contribute to solving these issues. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Prepare for Real-Time Problem Solving
Since the role involves troubleshooting and supporting technicians in real time, be ready to discuss specific examples from your past where you've successfully resolved issues under pressure. Think of scenarios where you had to act quickly and how you communicated solutions effectively.
✨Showcase Your Communication Skills
As a bridge between technical and non-technical teams, your ability to communicate clearly is crucial. Prepare to demonstrate how you've facilitated collaboration in previous roles. You might even want to practice explaining complex concepts in simple terms to showcase your communication prowess.
✨Think Like a Builder
This role requires a builder's mindset, so come prepared with ideas on how to improve processes or tools based on technician feedback. Consider what playbooks or automated tools could enhance installation efficiency and be ready to share your thoughts during the interview.
