At a Glance
- Tasks: Support field technicians in real-time, troubleshoot issues, and enhance installation processes.
- Company: Meter, a forward-thinking company revolutionising internet infrastructure.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Other info: Join a dynamic team with 24/7 coverage and growth potential.
- Why this job: Be at the forefront of tech installations and make a tangible impact.
- Qualifications: Experience in networking and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every utility starts with an installation – and that’s where you come in. The Technician Operations team is the live backbone of Meter’s deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers.
A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it’s built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you’ll build Meter for technicians. By guiding field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you’ll ensure our product works where it matters most: in the field.
What success looks like
Your fingerprints will be on every installation, shaping the technician experience and driving the scale Meter needs to reach utility status. In your first six months, you will:
- Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time.
- Raise quality standards: Reduce rework rates <5>
- Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.
What your day-to-day will look like
From day one, you’ll be in the center of the action. A typical week might include:
- Acting as the technical lead on the live install thread: Running pre-install prep calls with technicians, deciding what gets resolved on the call vs. escalated to Wired or Wireless Deployment Engineering, and owning the shift handoff so context never drops.
- Real-time troubleshooting of issues mid-install: ISP circuit turn-up, native VLAN mismatches, trunk vs. access port config on AP uplinks, DHCP reservations and inter-VLAN routing, IPSec tunnel failures, HA firewall failover, DAC cable issues on backup uplinks, and more.
- Owning sign-off as the final gate before a network goes live: clearing the Dashboard Issues page, confirming all hardware (firewalls, switches, APs, PDUs) is online and on the current NOS, validating ISP quality and HA failover, executing VLAN auto-config, and signing off in the deployment thread. No network activates without you.
- Keeping installs moving: Documenting progress across active deployments, pushing updates to technical project managers and stakeholders, and proactively surfacing blockers before they slip.
- Closing the feedback loop: Identifying recurring failure patterns and partnering with Operations Engineering to ship new playbooks, tooling, or product fixes.
- Building for the field: Translating technician insights into hardware and software improvements so our product is purpose-built for how installs actually happen.
Where you can take this role
In year two, you could design automated validation tools that remove manual install steps, lead the rollout of new technician onboarding programs that cut ramp time in half, and shape product improvements that fundamentally change how installations are done in the industry. Your work will directly define how Meter scales installation quality and speed worldwide.
Who you are
You thrive on solving problems in real time and making order out of chaos. You’re a natural communicator who can bridge technical and non-technical teams, and you see every blocker as an opportunity to improve the system. You have experience in networking with the curiosity to go deeper, quickly building the technical fluency needed to support field operations. Clear communication, disciplined documentation, and a builder’s mindset enable you to bridge teams, create structure, and translate frontline insights into scalable tools and product improvements.
We are building towards 24/7 coverage. To that end, we are hiring across four shifts: Monday-Friday, Tuesday-Saturday, Sunday-Thursday, and Thursday-Monday. In your application, please note your preferences across these shifts. By applying to this job you acknowledge that you've read and understood Meter's Job Applicant Privacy Notice.
Technician Operations in London employer: Meter
At Meter, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. As a Technician Operations team member, you will play a pivotal role in shaping the future of internet infrastructure while enjoying opportunities for professional growth and development. With a commitment to innovation and a focus on empowering our technicians, we offer a supportive environment where your contributions directly impact our mission to deliver seamless installations and elevate industry standards.
StudySmarter Expert Advice🤫
We think this is how you could land Technician Operations in London
✨Tip Number 1
Get to know the company inside out! Research Meter’s mission and values, and think about how your skills as a Technician Operations can help them achieve their goals. This will not only boost your confidence but also show the interviewers that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves real-time problem-solving, brush up on your technical knowledge and be ready to discuss how you've tackled similar challenges in the past. Use examples that highlight your ability to keep installations moving smoothly.
✨Tip Number 3
Don’t underestimate the power of communication! Be prepared to demonstrate how you can bridge the gap between technical and non-technical teams. Share stories where your clear communication made a difference in resolving issues or improving processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Meter team. Don’t forget to mention your preferred shift in your application!
We think you need these skills to ace Technician Operations in London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in networking and troubleshooting. We want to see how you can bridge the gap between technical and non-technical teams, so don’t hold back on showcasing your problem-solving skills!
Tailor Your Application:Take a moment to customise your application for the Technician Operations role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our vision at Meter.
Be Clear and Concise:When writing your application, clarity is key! We appreciate straightforward communication, so keep your sentences clear and to the point. This will help us see your thought process and how you approach challenges.
Mention Your Shift Preferences:Don’t forget to include your shift preferences in your application! We’re building towards 24/7 coverage, so let us know which shifts work best for you. It shows that you’re thinking ahead and ready to jump in!
How to prepare for a job interview at Meter
✨Know the Product Inside Out
Before your interview, make sure you understand Meter's mission and how their product works. Familiarise yourself with the installation process and the challenges technicians face. This will help you demonstrate your enthusiasm and show that you're ready to contribute from day one.
✨Prepare for Technical Questions
Given the technical nature of the Technician Operations role, be ready to answer questions about networking concepts and troubleshooting scenarios. Brush up on topics like VLAN configurations, DHCP reservations, and common installation issues. Practising these will help you feel more confident during the interview.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved issues in real-time. Be prepared to discuss how you approached these problems, what steps you took, and the outcomes. This will highlight your ability to thrive under pressure and your proactive mindset.
✨Communicate Clearly and Effectively
As a Technician Operations candidate, you'll need to bridge technical and non-technical teams. Practice articulating your thoughts clearly and concisely. During the interview, focus on demonstrating your communication skills, as this will be crucial for collaborating with various stakeholders.
