At a Glance
- Tasks: Generate new business opportunities and support sales through client engagement and analysis.
- Company: Join Metcor Group, a rapidly growing provider in the commercial property sector.
- Benefits: Competitive salary, potential for career growth, and training provided.
- Other info: Great opportunity for career development in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in client success and revenue growth.
- Qualifications: Enthusiasm for sales and strong communication skills are key; experience is a bonus!
The predicted salary is between 30000 - 30000 £ per year.
Reporting to: Group Sales & Marketing Director
Contract: Full-time, initially maternity cover, with potential for longer-term career opportunities
The Opportunity
Metcor Group is looking for an ambitious, commercially minded Client Success Executive to help generate new business opportunities, grow revenue from existing clients and support our sales team.
Working closely with our Client Relationship Managers (CRMs) and Business Development Managers (BDMs), you’ll proactively contact potential customers, identify opportunities within existing client organisations and arrange qualified sales meetings.
You’ll also analyse client spending and sales performance to uncover opportunities for growth, cross-selling and recovering lost business.
Alongside this, you’ll support the sales team by managing client enquiries and following up outstanding actions, allowing our salespeople to focus on developing relationships and winning business.
We’re looking for someone with initiative, commercial curiosity and confidence.
Previous sales experience isn’t essential, but a genuine enthusiasm for contacting clients and generating business is.
Key Responsibilities
- Lead Generation and Business Development
- Proactively research and contact prospective clients, Facilities Managers and decisionmakers, generating qualified leads and arranging meetings for CRMs and BDMs.
- Identify new contacts within existing client organisations who are not using Metcor, developing opportunities across additional sites and portfolios.
- Maintain a structured programme of outbound calls and emails, working towards agreed activity, meeting and opportunity targets.
- Re-engage dormant and low-spending customers, and follow up aged, expired or unsuccessful quotations to recover business.
- Understand client requirements, record opportunities in Pipedrive and work with salespeople to ensure they are progressed.
- Commercial Analysis and Revenue Growth
- Analyse client spending across drainage, pumps and electrical services to identify cross-selling opportunities and potential revenue growth.
- Identify accounts, sites and portfolios where spending has reduced or fallen below expectations, investigating reasons and recommending actions.
- Review sales pipelines, conversion rates and lost opportunities to identify trends and areas for improvement.
- Use Excel, Power BI and Pipedrive to identify and prioritise opportunities, producing practical reports for the sales team.
- Track opportunities generated, their progression through the pipeline and the revenue ultimately secured.
- Client Relationship and Sales Support
- Support CRMs and BDMs with client enquiries, account requirements and day-to-day sales activities.
- Act as a link between Sales, Operations, Estimating and Finance, taking ownership of outstanding actions relating to quotations, reports, bookings and invoice queries, following them through to completion.
- Prepare client account review information, including spending trends, outstanding issues and growth opportunities, and coordinate agreed follow-up actions.
- Provide client support during CRM holidays and absences, ensuring enquiries are handled promptly.
- Support tender and PQQ submissions, client onboarding, supplier compliance requests and relevant sales documentation.
- Maintain accurate client, contact and opportunity records in Pipedrive, including processing orders and purchase orders.
Skills and Experience
Essential
- Positive, proactive and commercially curious, with the confidence and initiative to identify opportunities and take action.
- Enthusiastic about contacting clients, making outbound calls and generating qualified sales meetings.
- Good working knowledge of Excel, with the ability to organise and analyse data to identify trends and opportunities.
- Strong numerical, communication and relationship-building skills.
- Self-motivated, organised and persistent, with the ability to manage competing priorities and follow actions through to completion.
Desirable but Not Essential
- Experience in sales, customer service, account management, operations, sales support or commercial analysis.
- Experience with Excel pivot tables, XLOOKUP, Power BI or CRM systems such as Pipedrive.
- Knowledge of drainage, pumps, electrical services, facilities management or commercial property.
- A degree in engineering, business, marketing, economics or a related discipline.
We welcome applications from existing Metcor employees, graduates and external candidates.
We value attitude, initiative and potential as highly as previous experience or qualifications, and training will be provided to develop the skills required for the role.
- What Success Looks Like
- Consistently generating qualified leads, client meetings and new sales opportunities.
- Identifying opportunities to increase revenue from existing clients and recover lost business.
- Using commercial analysis to identify and prioritise opportunities for growth.
- Tracking opportunities through the pipeline and the revenue ultimately generated.
- Providing effective client support and ensuring outstanding actions are progressed promptly.
- Career Development
Metcor Group is growing rapidly, creating opportunities for ambitious individuals to develop their skills and build a long-term career.
Although this position initially provides maternity cover, we’re looking for someone who wants to grow with the business.
For the right individual, there may be opportunities to move into a permanent position and progress within our Business Development or Client Relationship teams, or into Commercial Analysis.
About Metcor Group
Metcor Group is a growing national provider of drainage, pumps and electrical services to the commercial property sector.
We work with leading facilities management companies, property managers and commercial property owners, delivering planned maintenance, reactive services and specialist technical solutions.
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Client Success Executive in Gravesend employer: Metcor
Metcor Group is an exceptional employer that prioritises employee growth and development within a dynamic work culture. With a competitive salary, generous holiday allowance, and unique benefits such as early Christmas pay and access to a virtual GP, we foster a supportive environment where fleet professionals can thrive and make a meaningful impact on safety and sustainability across our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Executive in Gravesend
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Client Success Executive at Metcor, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Metcor. Tailor your message to explain why you’re drawn to them and how you can contribute as a Client Success Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Client Success Executive in Gravesend
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Metcor:When writing your cover letter, make sure to tailor your message specifically for Metcor. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Metcor
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Metcor that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Metcor that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Metcor’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
