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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery for commercial clients.
- Company: Aylesford Electrical Contractors, a leading electrical services provider in the South of England.
- Benefits: Competitive salary, bonuses, training opportunities, and 20 days holiday plus bank holidays.
- Why this job: Join a dynamic team and build lasting relationships while driving business growth.
- Qualifications: Experience in account management, preferably in Electrical or Mechanical sectors.
- Other info: Enjoy company social events and a supportive work environment focused on client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
The Role of a Client Account Manager
Are you an experienced Client Account Manager with a background in any Mechanical/Electrical/FM or Service Contract industry? Are you familiar with managing a large portfolio of commercial clients ensuring all works are completed efficiently? Aylesford Electrical Contractors are an electrical company based in Kent on their search for a Client Account Manager to join their PPM Services team. The main purpose of this role is to build and maintain excellent, long‑lasting customer relationships while ensuring all works are carried out effectively and to the highest of performance to encourage repeat business.
Key Responsibilities of a Client Account Manager
- Attend customer meetings and manage external client relationships.
- Generate meetings with existing customers and new contacts in our existing client base.
- Build and maintain excellent, long‑lasting customer relationships.
- Ensure quotes are sent in a timely manner.
- Following through instructed works to ensure customer satisfaction.
- Champion high performance and quality across the PPM team.
- Maintain and update account plans.
- Attend internal meetings.
- Present proposals to customers.
- Communicate clearly with clients and address any concerns.
- Raise clients’ business concerns and needs to the company’s management.
- Continually look for ways to enhance the customer experience.
- Negotiate and close business contracts with existing and new clients.
- Attend and actively participate in SLA meetings.
Benefits
- Competitive base salary with bonuses depending on company performance.
- Car salary sacrifice scheme available.
- Training and progression opportunities.
- Company wide social events.
- 20 days holiday + bank holidays.
The Person
The ideal Client Account Manager would come from an Electrical or Mechanical background. Proven success with managing an existing portfolio of clients and bringing new contacts on board to support business growth. Experience within account management and customer retention. Proficient in sales support and service delivery. Familiar with managing FM and commercial clients. Possession of a full UK license is advantageous. The Client Account Manager must possess excellent organisation and communication skills as well as have the ability to build upon relationships.
The Company
Based in London and Kent, we offer electrical services to commercial, retail and industrial organisations across the South of England, combining the very best in electrical design, installation and maintenance services. Aylesford Electrical Contractors was established in 1979 and has spent the last 40 years providing installation and maintenance services in a wide range of commercial and industrial installations throughout the UK. We pride ourselves on our tailored service approach, aimed to maximise client satisfaction deliver the very highest quality and safety standards. We value our client partnerships, which include some of the nations leading companies in relationships that have endured for up to 40 years.
Client Account Manager employer: Metcor Environmental
Contact Detail:
Metcor Environmental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the Mechanical/Electrical/FM sectors. Building relationships can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Aylesford Electrical Contractors, and express your interest in potential roles. You never know what might come up!
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their services and think about how you can enhance customer relationships. This will show you're genuinely interested and ready to contribute.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Client Account Manager role. Highlight your background in Mechanical/Electrical/FM or Service Contract industries, and don’t forget to showcase your success in managing client portfolios!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Mention specific experiences where you've built long-lasting customer relationships and how you’ve ensured high performance in your previous roles.
Showcase Your Communication Skills: As a Client Account Manager, communication is key! In your application, demonstrate your ability to communicate clearly and effectively. Share examples of how you've addressed client concerns and maintained strong relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. We can’t wait to hear from you!
How to prepare for a job interview at Metcor Environmental
✨Know Your Clients
Before the interview, research Aylesford Electrical Contractors and their client base. Understand their services and how they maintain relationships with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed client accounts or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Communicate Clearly
As a Client Account Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend to ensure you can convey your ideas effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s approach to client management or their future goals. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
