Office Administrator in Richmond

Metcalfe Farms is a family run business currently in its third and fourth generations. The original small dairy farm started 80 years ago has expanded and diversified immensely over the years and is now involved in a number of successful businesses. Encompassing heavy haulage, agricultural contracting, dairy farming, quarrying and driver training, all situated in the beautiful Yorkshire Dales. Environmental awareness is a priority for Metcalfe Farms and its companies. Whether you are an experienced professional or a talented individual looking to launch your career, we welcome your application. Join us in shaping the future of Metcalfe Farms by making a positive difference in the lives of our clients and our team.

This is what we value most:

• Teamwork – we trust and respect one another. We see strength in our diversity as individuals and as a team. We achieve the best outcomes for clients when we work collaboratively, recognising and respecting the different perspectives that we bring.
• Excellent Client Service – We take the time to truly understand our clients' needs and aim to provide practical, tailored and commercial solutions – not just options – to help them achieve their goals.
• Professionalism – We work to the highest professional and technical standards, acting with the utmost integrity at all times. We are fiercely proud of our reputation as being a trusted customer to our clients and continually strive to ensure that our clients' interests come first and foremost.
• Our People – We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions.

If this sounds like a vision you would like to be a part of, our values resonate with your own personal values, and you meet the requirements of the role described, we'd be delighted to hear from you.

The Role

An exciting opportunity has arisen to join Metcalfe Farms as an administrator based at the company's head office in Leyburn, North Yorkshire. This is a vital role in ensuring the smooth operation of the business by handling a variety of administrative tasks. The job will be to provide clerical, organisational, and communication support to the business. This role will be considered for either full-time applicants or part-time applicants, and consideration will be given to individuals who have previous experience.

Key aspects of the role include:

• Office & Recruitment Support: Organising and maintaining filing, training records, and databases. Managing office supplies. Assisting with the recruitment including advertising roles, shortlisting candidates, managing applications, scheduling interviews and booking inductions. Creating starter packs including contracts of employment for new starters and ensuring all the documentation is completed. Ensuring all new drivers are given all the correct uniform and PPE. Checking driving licences and other documentation such as Right to Work checks. Supporting the leaver process.
• Communication: Answering phone calls, emails, and other forms of communication. Greeting and assisting visitors or clients. Managing correspondence and distributing it to the relevant departments or individuals.
• Data Entry and Documentation: Inputting and maintaining data in systems such as databases or spreadsheets. Preparing reports, letters, and other documents. Managing confidential information with discretion. Coordinating staff training programs, booking courses, and tracking completion of required training. Maintaining training records for employees.
• Scheduling and Coordination: Organising meetings, events, and appointments. Managing calendars for senior staff or departments. Coordinating travel arrangements and accommodations for staff.
• Customer Service: Assisting clients or customers with inquiries. Handling complaints and directing them to the General Manager. Ensuring a positive customer experience by addressing concerns in a professional manner.

Requirements

The ideal candidate will be able to demonstrate:

• Organisational Skills: Ability to prioritise tasks, meet deadlines, and manage time efficiently.
• Communication Skills: Clear written and verbal communication for interacting with colleagues and clients.
• IT Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with office management software.
• Attention to Detail: Accuracy in handling data entry, reports, and documentation.
• Problem-Solving Skills: Ability to address issues and come up with solutions quickly and efficiently.

What we will offer in return:

• Competitive Salary depending on experience
• Company pension scheme
• On-site parking
• Professional development