At a Glance
- Tasks: Bridge customers, product, and sales to drive AI adoption and transform hiring workflows.
- Company: Join a category-defining AI startup leading the way in innovative recruitment solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced, collaborative culture with a focus on experimentation and continuous improvement.
- Why this job: Be part of an exciting journey, guiding SMBs through the AI revolution and making a real impact.
- Qualifications: 2+ years in customer-facing roles, strong communication skills, and a passion for AI.
The predicted salary is between 40000 - 50000 £ per year.
Requirements
- 2+ years’ experience in a customer/stakeholder-facing role.
- A fluency and innate curiosity surrounding AI.
- You get energised by meeting new people and spread that energy to them through your approach.
- A confident communicator.
- You understand what it’s like to be in a revenue-driving position.
- A love for experimenting and trying new ideas without fear of iterating and failing.
- Sharp, systematic, resilient, and motivated to win.
What the job involves
- Be the bridge between Customers, Product, and Sales; helping turn insights into impact.
- Support AI adoption by guiding change management and workflow transformation.
- Play a foundational role in building out a new function at a category-defining AI startup.
- Shape your career by learning Engagement from the ground up at Metaview.
- Onboard like a pro: Deliver high-impact onboarding for new SMB customers.
- Drive product adoption at scale: Use data to proactively identify and engage customers.
- Own account health: Track usage to detect risk.
- Solve problems fast: Jump in to support users when issues arise.
- Systematize what works: Help design and refine a scalable approach to Customer Success.
- Champion the customer voice: Surface key trends and collaborate with Product and Sales.
Engagement Manager (SMB) in London employer: Metaview
At Metaview, we pride ourselves on being an exceptional employer that fosters a vibrant and innovative work culture. As an Engagement Manager, you'll not only have the opportunity to shape your career in a rapidly growing AI startup but also benefit from a supportive environment that encourages experimentation and personal growth. With a focus on collaboration and customer success, you'll be part of a team that is dedicated to transforming hiring workflows for SMB customers, all while enjoying the unique advantages of working in a dynamic and forward-thinking location.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager (SMB) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building relationships that can lead to opportunities.
✨Tip Number 2
Show off your passion for AI! When you’re chatting with potential employers or networking, share your experiences and insights about AI. Talk about how you’ve integrated it into your work and how it can revolutionise processes. Your enthusiasm will be contagious!
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Think of examples from your past roles that highlight your customer-facing experience and problem-solving abilities. We want to hear how you’ve made an impact and how you can do the same for us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and being part of the AI revolution we’re leading.
We think you need these skills to ace Engagement Manager (SMB) in London
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your 2+ years in a customer-facing role. Whether it’s from consultancy, sales, or even running your own business, we want to see how your background aligns with what we do at StudySmarter.
Demonstrate Your Curiosity:We love a good AI enthusiast! Share examples of how you’ve integrated AI into your workflows. Show us that you’re not just aware of AI but actively using it to enhance your work.
Communicate Confidently:Your application should reflect your communication skills. We’re looking for someone who can energise and engage others, so let your personality shine through in your writing!
Be Authentic:At StudySmarter, we value authenticity. Don’t be afraid to share your ideas and experiences, even if they didn’t go as planned. We appreciate resilience and a willingness to learn from failures.
How to prepare for a job interview at Metaview
✨Know Your AI Stuff
Make sure you can talk confidently about your experience with AI. Whether it’s a project you’ve worked on or how you’ve integrated AI into your workflows, be ready to share specific examples that showcase your fluency and curiosity in this area.
✨Showcase Your Customer Engagement Skills
Prepare to discuss your previous roles in customer-facing positions. Highlight how you've built relationships, driven engagement, and supported customers through change management. Use real-life scenarios to illustrate your approach and the impact you made.
✨Communicate Like a Pro
Practice your communication skills before the interview. You’ll need to convey complex ideas simply and effectively. Think about how you can make the interviewer feel like they’re on a journey with you, just as you would with a customer.
✨Embrace Experimentation
Be ready to talk about times when you’ve tried new ideas or approaches, even if they didn’t work out. This role values resilience and a willingness to iterate, so share your experiences of learning from failures and how they’ve shaped your success.
