At a Glance
- Tasks: Onboard SMB customers, drive AI adoption, and enhance customer success strategies.
- Company: Join Metaview, an innovative AI startup transforming recruitment.
- Benefits: Generous salary, equity, and career growth opportunities in a fast-growing company.
- Other info: Dynamic environment with a focus on learning and innovation.
- Why this job: Be part of a pioneering team shaping the future of AI in hiring.
- Qualifications: 2+ years in customer-facing roles with a passion for AI and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable.
Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we've raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We're growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times.
It's still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We're looking for people seeking the hardest, most fulfilling work of their lives.
How we work
We operate with one core principle: velocity. In practice, this means we:
- Optimize everything we do around accelerating rate of learning.
- Do truly great work.
- Communicate openly and directly, and with full context.
- Maintain a hard-earned reputation for craft and quality.
The role:
Be the bridge between Customers, Product, and Sales; helping turn insights into impact. Support AI adoption by guiding change management and workflow transformation. Play a foundational role in building out a new function at a category-defining AI startup. Shape your career by learning Engagement from the ground up at Metaview.
We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for an Engagement Manager to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact.
You’ll play a key role in guiding SMB customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies.
What you'll do:
- Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
- Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.
- Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
- Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
- Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.
- Champion the customer voice: Surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.
You:
- 2+ years’ experience in a customer/stakeholder-facing role. Maybe you’ve founded your own business, or are coming from a background in Consultancy, Customer Success, Sales, RevOps, or something similar.
- A fluency and innate curiosity surrounding AI. This goes beyond chatbots - what have you built and how are you weaving it into your everyday workflows to act as a force multiplier.
- You get energised by meeting new people and spread that energy to them through your approach.
- A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.
- You understand what it's like to be in a revenue-driving position - you know the pressures, the pace, and what it takes to hit targets.
- A love for experimenting and trying new ideas without fear of iterating and failing.
- Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too. Sharp, systematic, resilient, and motivated to win.
What’s in it for you:
- Part of our founding Engagement team: a phenomenal platform for accelerated career growth.
- Optimising value from the best product in a new category that already generates a ton of customer love.
- Generous salary and equity in a Series B rocketship growing 5x YoY.
- All the benefits you expect and more.
Engagement Manager, SMB in London employer: Metaview
Metaview is an exceptional employer for those looking to make a significant impact in the AI-driven recruitment space. With a focus on velocity and innovation, employees are empowered to drive change and shape their careers within a rapidly growing company that values open communication and high-quality work. The opportunity to join the founding Engagement team offers not only competitive compensation and equity but also a unique chance to grow alongside a category-defining product that is transforming how companies hire.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager, SMB in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections we make, the better our chances of landing that dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should know what makes Metaview tick and how we can contribute to their mission. Tailor our responses to show how our skills align with their goals, especially around AI adoption and customer success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This helps us get comfortable with common questions and allows us to refine our storytelling about past experiences, especially those that highlight our customer-facing skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. Let’s express our enthusiasm for the role and reiterate how we can help drive AI adoption at Metaview.
We think you need these skills to ace Engagement Manager, SMB in London
Some tips for your application 🫡
Show Your Passion for AI:When you're writing your application, let your enthusiasm for AI shine through! We want to see how you've engaged with AI in your past roles or projects. Share specific examples of how you've used AI to drive results or improve processes.
Tailor Your Application:Make sure to customise your application for the Engagement Manager role. Highlight your experience in customer-facing positions and how it aligns with our mission at Metaview. The more relevant your application is, the better!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective on how you can contribute to our team and culture. Remember, we’re looking for someone who fits our brand!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Metaview
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and how it applies to recruiting. Be ready to discuss any personal experiences you've had with AI tools or projects, as this will show your fluency and curiosity in the field.
✨Showcase Your Customer Success Skills
Prepare examples from your past roles that highlight your experience in customer-facing positions. Think about specific instances where you drove product adoption or solved customer issues quickly, as these will resonate well with the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Remember, the company values open communication, so be prepared to engage in a dialogue rather than just answering questions. Show them you can be a partner in their AI journey.
✨Embrace Experimentation
Be ready to discuss your approach to experimentation and iteration. Share examples of times when you tried new ideas, learned from failures, and adapted your strategies. This aligns perfectly with the company's culture of velocity and innovation.
