At a Glance
- Tasks: Be the bridge between customers and product, driving AI adoption and transformation.
- Company: Join a category-defining AI startup with a focus on customer success.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced, innovative culture with a focus on collaboration and experimentation.
- Why this job: Shape the future of hiring workflows with AI and make a real impact.
- Qualifications: 2+ years in customer-facing roles and a passion for AI.
The predicted salary is between 50000 - 60000 £ per year.
Requirements
- 2+ years’ experience in a customer/stakeholder-facing role.
- A fluency and innate curiosity surrounding AI.
- A confident communicator.
- Understanding of revenue-driving positions.
- A love for experimenting and trying new ideas.
- Sharp, systematic, resilient, and motivated to win.
What the job involves
- Be the bridge between Customers, Product, and Sales; helping turn insights into impact.
- Support AI adoption by guiding change management and workflow transformation.
- Play a foundational role in building out a new function at a category-defining AI startup.
- Onboard like a pro: Deliver high-impact onboarding for new SMB customers.
- Drive product adoption at scale: Use data to proactively identify and engage customers.
- Own account health: Track usage to detect risk.
- Solve problems fast: Jump in to support users when issues arise.
- Systematize what works: Help design and refine a scalable approach to Customer Success.
- Champion the customer voice: Surface key trends and collaborate with Product and Sales.
Engagement Manager, SMB employer: Metaview
At Metaview, we pride ourselves on being an innovative and dynamic employer that champions employee growth and development. Our vibrant work culture fosters collaboration and creativity, allowing you to thrive in a fast-paced environment while making a meaningful impact in the AI space. With a commitment to supporting our team members through continuous learning opportunities and a focus on customer-centric values, joining us as an Engagement Manager means embarking on an exciting journey where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager, SMB
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building relationships that can lead to opportunities.
✨Tip Number 2
Show off your passion for AI! When you’re chatting with potential employers or networking, share your experiences and insights about AI. Talk about how you’ve integrated it into your work or projects. This will not only showcase your knowledge but also your enthusiasm for the field.
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Think of examples from your past roles that highlight your customer-facing experience and problem-solving abilities. We want to hear how you’ve made an impact and how you can bring that energy to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining us at StudySmarter and being part of our mission to revolutionise AI adoption.
We think you need these skills to ace Engagement Manager, SMB
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your 2+ years in a customer-facing role. Whether it’s from consultancy, sales, or even running your own business, we want to see how your background aligns with what we do at StudySmarter.
Demonstrate Your AI Curiosity:We’re all about AI here, so don’t hold back! Share any projects or workflows where you’ve integrated AI. Show us how you’re not just a user but a creator who’s excited about the potential of AI in everyday tasks.
Be Authentic and Engaging:Our brand is all about being genuine and customer-oriented. When writing your application, let your personality shine through. We want to feel your energy and enthusiasm for meeting new people and guiding them through their AI journey.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Engagement Manager role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Metaview
✨Know Your AI Stuff
Make sure you’re well-versed in AI and how it can transform workflows. Be ready to share specific examples of how you've integrated AI into your previous roles or projects. This will show your fluency and curiosity, which are key for the Engagement Manager position.
✨Showcase Your Communication Skills
As a confident communicator, practice explaining complex concepts in simple terms. Think about how you would guide a customer through the AI revolution. Role-play with a friend or family member to refine your approach and ensure you come across as approachable and knowledgeable.
✨Demonstrate Your Customer-Centric Mindset
Prepare to discuss how you’ve successfully engaged with customers in the past. Highlight your experience in driving product adoption and retention, and be ready to share stories that illustrate your ability to champion the customer voice and collaborate with different teams.
✨Embrace Experimentation
Be open about your love for trying new ideas and iterating on them. Share examples of when you’ve experimented in your previous roles, what you learned from those experiences, and how they contributed to your success. This aligns perfectly with the brand's values of being intelligent and authentic.
