At a Glance
- Tasks: Bridge customers, product, and sales to drive AI adoption and transform hiring workflows.
- Company: Join a category-defining AI startup leading the way in innovative solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on experimentation and continuous improvement.
- Why this job: Be part of an exciting journey in AI, helping businesses thrive with cutting-edge technology.
- Qualifications: 2+ years in customer-facing roles, strong communication skills, and a passion for AI.
The predicted salary is between 50000 - 60000 £ per year.
Requirements
- 2+ years’ experience in a customer/stakeholder-facing role.
- A fluency and innate curiosity surrounding AI.
- A confident communicator.
- Understanding of revenue-driving positions.
- A love for experimenting and trying new ideas.
- Sharp, systematic, resilient, and motivated to win.
What the job involves
- Be the bridge between Customers, Product, and Sales; helping turn insights into impact.
- Support AI adoption by guiding change management and workflow transformation.
- Play a foundational role in building out a new function at a category-defining AI startup.
- Onboard like a pro: Deliver high-impact onboarding for new SMB customers.
- Drive product adoption at scale: Use data to proactively identify and engage customers.
- Own account health: Track usage to detect risk.
- Solve problems fast: Support users when issues arise.
- Systematize what works: Help design and refine a scalable approach to Customer Success.
- Champion the customer voice: Surface key trends and collaborate with Product and Sales.
Engagement Manager (SMB) employer: Metaview
At Metaview, we pride ourselves on being an exceptional employer that fosters a vibrant and innovative work culture. As an Engagement Manager, you'll not only have the opportunity to shape the future of AI in recruitment but also benefit from a supportive environment that encourages experimentation and personal growth. With a focus on collaboration and customer success, our team is dedicated to empowering you to thrive while making a meaningful impact in the rapidly evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager (SMB)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. The more you engage, the better your chances of landing that dream role.
✨Tip Number 2
Show off your AI curiosity! When chatting with potential employers, share your experiences with AI tools and how you've integrated them into your work. This will not only demonstrate your knowledge but also your passion for the field.
✨Tip Number 3
Be a confident communicator! Practice explaining complex ideas simply and clearly. Remember, you're guiding customers through their AI journey, so being approachable and relatable is key to winning them over.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Engagement Manager (SMB)
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your 2+ years in a customer-facing role. Whether it’s from consultancy, sales, or even running your own business, we want to see how your background aligns with what we do at StudySmarter.
Demonstrate Your Curiosity:We love candidates who are curious about AI! Share examples of how you’ve integrated AI into your workflows or projects. This shows us you’re not just knowledgeable but also passionate about the tech that drives our mission.
Communicate Confidently:Your written application is your first chance to communicate with us, so make it count! Be clear and confident in your writing, showing us that you can guide customers through their journey with ease.
Be Authentic:At StudySmarter, we value authenticity. Let your personality shine through in your application. We want to know the real you and how you can contribute to our intelligent and customer-oriented brand.
How to prepare for a job interview at Metaview
✨Know Your AI Stuff
Make sure you’re well-versed in AI and how it can transform workflows. Be ready to share specific examples of how you've integrated AI into your previous roles or projects. This will show your fluency and curiosity about the subject, which is crucial for the Engagement Manager position.
✨Showcase Your Communication Skills
As a confident communicator, you need to demonstrate your ability to engage and energise others. Practice explaining complex concepts in simple terms, as if you're guiding a customer through their journey. This will highlight your capability to connect with clients and make them feel supported.
✨Emphasise Your Customer-Centric Approach
Prepare to discuss how you’ve championed customer needs in past roles. Share stories that illustrate your resilience and systematic approach to solving problems. This will resonate well with the company’s focus on being deeply customer-oriented.
✨Be Ready to Experiment
The role requires a love for trying new ideas and iterating based on feedback. Come prepared with examples of how you've experimented in previous positions, what you learned from failures, and how those experiences shaped your success. This will show that you’re motivated to win and adapt.
