At a Glance
- Tasks: Help customers transform hiring workflows with AI and drive product adoption.
- Company: Join a category-defining AI startup with a focus on innovation.
- Benefits: Generous salary, equity, and career growth opportunities in a fast-paced environment.
- Other info: Dynamic role with a chance to experiment and make a real impact.
- Why this job: Be part of a founding team and shape the future of AI in recruitment.
- Qualifications: 2+ years in customer-facing roles; passion for AI and strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for an Engagement Associate to help our customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact. You’ll play a key role in guiding SMB and mid-market customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies.
How we work
- We operate with one core principle: velocity.
- In practice, this means we:
- Optimize everything we do around accelerating rate of learning.
- Do truly great work.
- Communicate openly and directly, and with full context.
- All while maintaining a hard-earned reputation for craft and quality.
The role:
- Be the bridge between Customers, Product, and Sales; helping turn insights into impact.
- Support AI adoption by guiding change management and workflow transformation.
- Play a foundational role in building out a new function at a category-defining AI startup.
- Shape your career by learning Engagement from the ground up at Metaview.
What you’ll do:
- Onboard like a pro: Deliver high-impact onboarding for new SMB and mid-market customers, ensuring a smooth ramp and quick path to value.
- Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.
- Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
- Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
- Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.
- Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.
You:
- 2+ years’ experience in a customer/stakeholder-facing role.
- Maybe you’ve founded your own business, or are coming from a background in Consultancy, Customer Success, Sales, RevOps, or something similar.
- A fluency and innate curiosity surrounding AI.
- You get energised by meeting new people and spread that energy to them through your approach.
- A confident communicator.
- You understand what it’s like to be in a revenue-driving position - you know the pressures, the pace, and what it takes to hit targets.
- A love for experimenting and trying new ideas without fear of iterating and failing.
- Sharp, systematic, resilient, and motivated to win.
What’s in it for you:
- Part of our founding Engagement team: a phenomenal platform for accelerated career growth.
- Optimising value from the best product in a new category that already generates a ton of customer love.
- Generous salary and equity in a Series B rocketship growing 5x YoY.
- All the benefits you expect and more.
Engagement Associate employer: Metaview
Metaview is an exceptional employer that fosters a culture of innovation and ownership, allowing you to take charge of product areas from concept to rollout in the vibrant city of London. With competitive compensation, equity options, and unlimited time off, we prioritise employee well-being and growth, ensuring that your contributions have a meaningful impact on our cutting-edge AI solutions. Join our small, dedicated team where rapid advancement and collaboration are at the heart of what we do.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Associate
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Engagement Associate role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in customer-facing roles and your passion for AI. Share specific examples of how you've driven product adoption or transformed workflows in the past.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly and express your interest in the Engagement Associate position. Let them know how you can help them optimise their hiring workflows with AI.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in AI and customer success. This will not only boost your confidence but also give you great talking points during interviews. Plus, it shows that you're genuinely interested in the field!
We think you need these skills to ace Engagement Associate
Some tips for your application 🫡
Show Your Passion for AI:When you're writing your application, let your enthusiasm for AI shine through! Share any personal projects or experiences that highlight how you've integrated AI into your work or daily life. We love seeing candidates who are genuinely curious and excited about the technology.
Tailor Your Experience:Make sure to customise your application to reflect the skills and experiences that align with the Engagement Associate role. Highlight your customer-facing experience and any relevant achievements that demonstrate your ability to drive product adoption and support change management.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your journey, what motivates you, and why you want to join us at StudySmarter. A genuine voice can make your application stand out from the crowd!
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Metaview
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and how it can transform hiring workflows. Be ready to share examples of how you've used AI in your previous roles or how you envision it impacting customer success. This will show your fluency and curiosity about the technology.
✨Showcase Your Customer Success Skills
Prepare to discuss your experience in customer-facing roles, especially how you've driven product adoption and managed change. Think of specific instances where you’ve helped customers overcome challenges and how you tracked account health. This will demonstrate your ability to be the bridge between customers and the product.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Remember, the role requires you to guide customers through the AI revolution, so being a confident communicator is key. You might even want to do a mock interview with a friend to get comfortable with your delivery.
✨Embrace Experimentation
Be prepared to talk about times when you’ve tried new ideas or approaches, even if they didn’t work out as planned. Highlight your love for experimenting and iterating, as this aligns with the company’s culture of innovation and resilience. It shows you’re motivated to learn and grow.
