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For Companies At a Glance
- Tasks: Troubleshoot complex tech issues and manage escalations in a dynamic environment.
- Company: Join a growing Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary up to £45,000, hybrid work options, and great benefits.
- Why this job: Make a real impact by solving challenging technical problems and enhancing client satisfaction.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
- Other info: Opportunity for career growth in a supportive and collaborative team.
The predicted salary is between 36000 - 54000 £ per year.
Working for an expanding MSP you will deal with escalations and incidents, investigating and troubleshooting more complex technical issues and ensuring timely and effective resolution of incidents while maintaining excellent communication with stakeholders.
Responsibilities
- Handle escalations and incidents and investigate and troubleshoot complex technical issues.
- Ensure timely and effective resolution of incidents while maintaining excellent communication with stakeholders.
Qualifications
- Detailed IT Support or Service Desk background and experience taking ownership of incidents from 1st line support.
- Strong troubleshooting skills across Windows Server, Active Directory, networking fundamentals, and cloud platforms (Microsoft 365/Azure).
- Experience handling escalations, ideally within an MSP environment.
- Understanding of security tooling, SIEM, EDR, vulnerability/incident management, and ability to work to SLAs.
- Good written and verbal communication skills and ability to interact with stakeholders at all levels.
- Holding CompTIA Security, Microsoft Azure Fundamentals / Administrator and ITIL Foundation status/accreditation would be an advantage.
Location & Compensation
This role will be based in Maidenhead, Berks with occasional hybrid work and travel. A starting salary of up to £45,000 plus benefits is on offer.
Senior Support Engineer in Thatcham employer: Metaskil Limited
Contact Detail:
Metaskil Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer in Thatcham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific incidents you've handled and how you resolved them. Real-life examples will show off your expertise!
✨Tip Number 3
Showcase your communication skills during interviews. Practice explaining complex technical issues in simple terms. This will demonstrate your ability to interact with stakeholders at all levels, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Support Engineer in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with escalations and complex technical issues. We want to see how you've taken ownership of incidents and your troubleshooting skills, especially with Windows Server and Active Directory.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Support Engineer role. Mention your experience in an MSP environment and how you maintain excellent communication with stakeholders.
Showcase Your Skills: Don’t forget to mention any relevant certifications like CompTIA Security or Microsoft Azure. We love seeing that you’re committed to your professional development and understand security tooling and incident management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Metaskil Limited
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially around Windows Server, Active Directory, and cloud platforms like Microsoft 365 and Azure. Be ready to discuss specific incidents you've handled and how you resolved them, as this will show your depth of knowledge.
✨Showcase Your Communication Skills
Since the role involves maintaining excellent communication with stakeholders, practice articulating complex technical issues in a way that's easy to understand. Prepare examples where your communication made a difference in resolving an incident or escalation.
✨Familiarise Yourself with SLAs and Security Tools
Understand the importance of SLAs in an MSP environment and be prepared to discuss how you've worked within these frameworks. Also, brush up on security tooling, SIEM, and EDR, as these are crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about their escalation processes, team dynamics, or how they handle incidents. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
