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For Companies At a Glance
- Tasks: Lead and enhance student support services for a thriving academic experience.
- Company: Metanoia Institute, dedicated to inclusive education and student success.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in students' lives and shape their educational journey.
- Qualifications: Experience in student support and leadership in educational settings.
- Other info: Join a diverse team committed to equity and inclusion.
The predicted salary is between 50000 - 55000 £ per year.
Location: Metanoia Institute, 13 North Common Road, W5 2QB (Ealing, London)
Team: Student Experience
Salary: Up to £55,000 (dependent on experience)
Contract type: Permanent
Hours per week: 35 hours per week
Working pattern: Typically weekday, with some weekend working
About Us
We’re entering a significant new phase of development. With our Access and Participation Plan (APP) approved and our continued progress towards Degree Awarding Powers (DAPs), we’re strengthening our infrastructure to ensure that every student is supported to succeed; academically, professionally, and personally. Our vision is rooted in widening access to the psychological professions and creating an inclusive, values-led learning environment. We’re committed to supporting a diverse student body and ensuring that all students, particularly those from underrepresented backgrounds, can thrive.
The opportunity
We’re seeking a Head of Student Experience to lead the coordination, development, and continuous improvement of our student support services. This is a newly strengthened role, created to bring greater coherence, clarity, and impact across our student-facing provision. You’ll play a central role in ensuring that our services are well-organised, accessible, and aligned to student need, supporting students from entry through to completion and progression. Working within a clear strategic framework, you’ll have the autonomy to shape how services are delivered in practice, ensuring they’re joined-up, effective, and demonstrably contributing to student success.
About This Role
You’ll lead a multi-disciplinary team spanning:
- Wellbeing and disability support
- Careers and employability
- Academic skills support
- Library services
- Academic coordination
Your Focus Will Be To
- Integrate services into a coherent and accessible student support offer
- Establish clear processes, pathways, and service standards
- Develop and implement measurable outcomes and KPIs
- Strengthen the student experience across the full lifecycle
- Ensure services actively support our Access and Participation commitments
- Oversee effective approaches to student wellbeing, safeguarding, and inclusion
You’ll work closely with colleagues across the organisation to ensure that student support is understood, utilised, and continuously improved.
Inclusive culture and equality
Commitment to equity, diversity, inclusion and belonging: As an organisation founded with social justice at its core, we welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We believe that when we work together, we can enable change and make things happen, and we do this by encouraging all our colleagues to be their true self in the workplace. We learn from each other to create an inclusive organisation.
Other considerations
As a UK based Institute all our roles are based within the UK, so you’ll need to have the right to work in the UK, and be able to provide proof. We’re unable to offer visa sponsorship. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.
Closing date: 23:59 on Thursday 30 April 2026
Head of Student Experience in London employer: Metanoia Institute
Contact Detail:
Metanoia Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Student Experience in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Metanoia Institute on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the latest trends in student experience and support services. Show us that you’re not just passionate but also knowledgeable about what’s happening in the field.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and inclusivity. We want to see how you’d handle real-life scenarios that could come up in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Head of Student Experience in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Head of Student Experience role. We want to see how you can contribute to our vision of supporting a diverse student body!
Showcase Your Passion: Let your enthusiasm for enhancing student experiences shine through in your application. We’re all about creating an inclusive environment, so share any relevant experiences that demonstrate your commitment to equity and diversity.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at Metanoia Institute
✨Know the Organisation Inside Out
Before your interview, make sure you research the Metanoia Institute thoroughly. Understand their mission, values, and recent developments, especially regarding their Access and Participation Plan. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Student Experience, you'll be leading a multi-disciplinary team. Prepare examples from your past experiences where you've successfully led teams or projects, particularly in student support services. Highlight how you’ve integrated services and improved student outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about scenarios related to student wellbeing, inclusion, and service integration. Practise articulating your thought process and the steps you would take to address these challenges.
✨Emphasise Your Commitment to Diversity and Inclusion
Given the organisation's focus on equity and diversity, be ready to discuss how you have promoted inclusivity in previous roles. Share specific initiatives you've implemented or participated in that support underrepresented groups, showcasing your alignment with their values.