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- Tasks: Lead a dynamic team to enhance student support and wellbeing.
- Company: Metanoia Institute, committed to social justice and inclusivity.
- Benefits: Competitive salary up to £55,000, with a focus on professional growth.
- Why this job: Make a real difference in students' lives and shape their experience.
- Qualifications: Experience in student support and a passion for equity and inclusion.
- Other info: Join a collaborative environment that values diversity and personal growth.
The predicted salary is between 50000 - 55000 £ per year.
Location: Metanoia Institute, 13 North Common Road, W5 2QB (Ealing, London)
Team: Student Experience
Salary: Up to £55,000 (dependent on experience)
Contract type: Permanent
Hours per week: 35 hours per week
Working pattern: Typically weekday, with some weekend working
About This Role: You’ll lead a multi-disciplinary team spanning:
- Wellbeing and disability support
- Careers and employability
- Academic skills support
- Library services
- Academic coordination
Your Focus Will Be To:
- Integrate services into a coherent and accessible student support offer
- Establish clear processes, pathways, and service standards
- Develop and implement measurable outcomes and KPIs
- Strengthen the student experience across the full lifecycle
- Ensure services actively support our Access and Participation commitments
- Oversee effective approaches to student wellbeing, safeguarding, and inclusion
You’ll work closely with colleagues across the organisation to ensure that student support is understood, utilised, and continuously improved.
Commitment to equity, diversity, inclusion and belonging: As an organisation founded with social justice at its core, we welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We believe that when we work together, we can enable change and make things happen, and we do this by encouraging all our colleagues to be their true self in the workplace. We learn from each other to create an inclusive organisation.
Final considerations: As a UK based Institute all our roles are based within the UK, so you’ll need to have the right to work in the UK, and be able to provide proof; unfortunately, we’re unable to offer any visa sponsorship.
Artificial Intelligence (AI) is becoming part of daily life and you may want to use it to help you format your application. While AI can be a powerful enabler, and we’re open to you using it to apply for roles with us, we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you’ll uniquely bring to our team.
Head of Student Experience employer: Metanoia Institute
Contact Detail:
Metanoia Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Student Experience
✨Tip Number 1
Network like a pro! Reach out to current employees at Metanoia Institute on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the student experience initiatives at Metanoia. Show us that you’re not just interested in the role, but that you genuinely care about enhancing student support and wellbeing.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the responsibilities of leading a multi-disciplinary team. We want to hear how you can integrate services and improve the student lifecycle.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to create an inclusive environment.
We think you need these skills to ace Head of Student Experience
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for enhancing the student experience shine through. We want to see how your values align with our commitment to equity, diversity, and inclusion.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in wellbeing, academic support, or any other areas mentioned in the job description. We love seeing how your unique background fits into our multi-disciplinary team!
Be Authentic: We value honesty and creativity, so don’t be afraid to let your personality come through in your writing. Share your genuine thoughts on how you can contribute to improving the student experience at Metanoia Institute.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Metanoia Institute
✨Know Your Stuff
Before the interview, dive deep into the Metanoia Institute's mission and values. Understand their commitment to equity, diversity, and inclusion. This will help you align your answers with their core principles and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As the Head of Student Experience, you'll be leading a multi-disciplinary team. Prepare examples from your past experiences where you've successfully led teams or projects, particularly in areas like wellbeing, academic support, or employability. Highlight measurable outcomes to demonstrate your impact.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations related to student support and wellbeing. Think through potential challenges and how you would address them. This shows your problem-solving skills and your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the current challenges the team faces or how they measure success in student experience initiatives. This not only shows your interest but also gives you a clearer picture of the role and expectations.