Location: Ealing, London and remote working
Team: Governance & Compliance
Contract type: Permanent
Working pattern: Typically Monday to Friday, with occasional weekend working.
About this role
You'll be responsible for administering student records and related processes from registration through to graduation across current and future programmes offered by the Institute.
You'll administer Student Finance England (SFE) funding processes, including annual course set-up, student registration and attendance confirmations. You'll also support the implementation of record management procedures, including enrolment, while ensuring compliance with Institute and validating partner regulations and policies.
What you'll need
We're looking for someone with:
- Demonstrable experience of undertaking administration within higher education (HE) or an equivalent environment.
- Experience of working with a range of office software, ideally Microsoft 365.
- Excellent interpersonal skills, with the ability to communicate effectively with students and colleagues at all levels.
- Excellent planning and organisational skills.
- Excellent written and verbal communication skills.
- The ability to work under pressure and prioritise competing workloads.
- The ability to work independently, use initiative and consistently maintain a high standard of work.
Recruitment process
The hiring manager will assess your application against the job description and person specification. If you're shortlisted, you'll be invited to the next stage of the recruitment process.
11:59pm, Tuesday 11 August 2026
Indicative timeline
Interviews are currently scheduled for the week commencing 17 August 2026.
Commitment to equity, diversity, inclusion and belonging
As an organisation founded with social justice at its core, we welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We believe that when we work together, we can enable change and make things happen, and we do this by encouraging all our colleagues to be their true selves in the workplace. We learn from each other to create an inclusive organisation.
Final considerations
As a UK-based Institute, all our roles are based within the UK, so you'll need the right to work in the UK and be able to provide proof. Unfortunately, we're unable to offer visa sponsorship.
We know that Artificial Intelligence (AI) is becoming part of daily life and you may want to use it to help prepare your application. While AI can be a powerful enabler, and we’re open to you using it, we ask that anything you submit genuinely reflects your own capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you'll uniquely bring to our team.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you're interested, we'd encourage you to submit your application as early as possible.
Registry Officer in Ealing employer: Metanoia Institute
Metanoia Institute is an exceptional employer that fosters a supportive and inclusive work culture, ideal for experienced professionals looking to make a meaningful impact in the field of psychotherapy and counselling. With a commitment to social justice and diversity, employees are encouraged to bring their authentic selves to work, while also benefiting from opportunities for academic engagement and professional growth within a vibrant doctoral community in Ealing, London. The zero-hours contract offers flexibility, allowing associates to contribute to the development of future researchers while balancing their own commitments.
