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For Companies At a Glance
- Tasks: Lead and enhance student support services for a thriving educational experience.
- Company: Metanoia Institute, dedicated to inclusive education and student success.
- Benefits: Competitive salary up to £55,000, with opportunities for professional growth.
- Why this job: Make a real difference in students' lives and shape their educational journey.
- Qualifications: Experience in student support and a passion for equity and inclusion.
- Other info: Join a diverse team committed to social justice and student wellbeing.
The predicted salary is between 55000 - 55000 £ per year.
Location: Metanoia Institute, 13 North Common Road, W5 2QB (Ealing, London)
Team: Student Experience
Salary: Up to £55,000 (dependent on experience)
Contract type: Permanent
Working pattern: Typically weekday, with some weekend working
About us
We’re entering a significant new phase of development. With our Access and Participation Plan (APP) approved and our continued progress towards Degree Awarding Powers (DAPs), we’re strengthening our infrastructure to ensure that every student is supported to succeed; academically, professionally, and personally. Our vision is rooted in widening access to the psychological professions and creating an inclusive, values-led learning environment. We’re committed to supporting a diverse student body and ensuring that all students, particularly those from underrepresented backgrounds, can thrive.
The opportunity
We’re seeking a Head of Student Experience to lead the coordination, development, and continuous improvement of our student support services. This is a newly strengthened role, created to bring greater coherence, clarity, and impact across our student-facing provision. You’ll play a central role in ensuring that our services are well-organised, accessible, and aligned to student need, supporting students from entry through to completion and progression. Working within a clear strategic framework, you’ll have the autonomy to shape how services are delivered in practice, ensuring they’re joined-up, effective, and demonstrably contributing to student success.
About this role
You’ll lead a multi-disciplinary team spanning:
- Wellbeing and disability support
- Careers and employability
- Academic skills support
- Library services
- Academic coordination
Your focus will be to:
- Integrate services into a coherent and accessible student support offer
- Establish clear processes, pathways, and service standards
- Develop and implement measurable outcomes and KPIs
- Strengthen the student experience across the full lifecycle
- Ensure services actively support our Access and Participation commitments
- Oversee effective approaches to student wellbeing, safeguarding, and inclusion
You’ll work closely with colleagues across the organisation to ensure that student support is understood, utilised, and continuously improved.
Commitment to equity, diversity, inclusion and belonging
As an organisation founded with social justice at its core, we welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We believe that when we work together, we can enable change and make things happen, and we do this by encouraging all our colleagues to be their true self in the workplace. We learn from each other to create an inclusive organisation.
Final considerations
As a UK based Institute all our roles are based within the UK, so you’ll need to have the right to work in the UK, and be able to provide proof, unfortunately we’re unable to offer any visa sponsorship.
Head of Student Experience in Ealing employer: Metanoia Institute
Contact Detail:
Metanoia Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Student Experience in Ealing
✨Tip Number 1
Network like a pro! Reach out to current employees at Metanoia Institute on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the latest trends in student experience and support services. Show us that you’re not just passionate but also knowledgeable about what’s happening in the field.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with our mission of supporting diverse students. We want to hear how you can make a real impact on their journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Head of Student Experience in Ealing
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for enhancing student experiences shine through. We want to see how your values align with our commitment to inclusivity and support for all students.
Tailor Your CV: Make sure your CV highlights relevant experience that speaks directly to the role of Head of Student Experience. Use keywords from the job description to show us you understand what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you’ve improved student services in the past and how you plan to do the same with us.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team.
How to prepare for a job interview at Metanoia Institute
✨Know the Organisation Inside Out
Before your interview, make sure you research Metanoia Institute thoroughly. Understand their mission, values, and recent developments, especially regarding their Access and Participation Plan. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Student Experience, you'll be leading a multi-disciplinary team. Prepare examples from your past experiences where you've successfully led teams or projects, particularly in student support services. Highlight how you’ve integrated services and improved student outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about scenarios related to student wellbeing, inclusion, and service integration. Practise articulating your thought process and the steps you would take to address these challenges.
✨Emphasise Your Commitment to Diversity and Inclusion
Given the organisation's focus on equity and diversity, be ready to discuss how you have promoted inclusivity in previous roles. Share specific initiatives you've implemented or participated in that support underrepresented groups, showcasing your alignment with their core values.