At a Glance
- Tasks: Provide technical support to customers and assist sales teams with product inquiries.
- Company: Join a leading company in the pneumatic sector with a focus on innovation.
- Benefits: Competitive salary, 20 days annual leave, and a pension plan.
- Other info: Great opportunity for career growth and professional development.
- Why this job: Be part of a dynamic team and enhance customer satisfaction while growing your skills.
- Qualifications: Strong communication skills and proficiency in software tools like SAP and CRM.
The predicted salary is between 30000 - 40000 € per year.
Per il potenziamento della nostra filiale nel Regno Unito siamo alla ricerca del seguente profilo professionale: Specialista Supporto Tecnico.
Descrizione del ruolo:
- Fornire supporto tecnico ai clienti, gestendo richieste di prodotto e attività di cross-referencing in modo tempestivo e professionale.
- Assistere i team di vendita interni ed esterni nelle loro necessità tecniche, contribuendo alla soddisfazione del cliente e alla crescita del fatturato.
- Acquisire e mantenere una conoscenza approfondita dell'intera gamma di prodotti Metal Work, incluse caratteristiche, vantaggi, opzioni e applicazioni.
- Navigare i siti aziendali e utilizzare i software gestionali (SAP, CRM, suite Microsoft Office) per gestire e rispondere alle richieste dei clienti.
- Rappresentare Metal Work Pneumatic UK Ltd in modo professionale in tutte le interazioni con i clienti, sia scritte che verbali.
- Mantenere una comunicazione chiara ed efficace con tutti i reparti interni.
- Applicare e rispettare le procedure e gli standard aziendali.
- Gestire progetti speciali o attività aggiuntive richieste dal dipartimento.
- Buone capacità organizzative, di pianificazione e analisi, con abilità nel gestire le priorità in modo efficace.
- Ottime doti relazionali e di comunicazione, sia scritta che verbale.
- Autonomia e motivazione, con capacità di risolvere problemi e prendere decisioni in modo indipendente.
- Spiccata attenzione al dettaglio, precisione e senso di responsabilità.
- Capacità di costruire e mantenere relazioni di lavoro efficaci con colleghi e clienti di diversa natura.
- Buona padronanza degli strumenti informatici, tra cui SAP, CRM, Microsoft Word, Excel e Outlook.
- Puntualità, affidabilità e propensione al lavoro in team.
- Qualifiche in ambito CAD e/o elettrico rappresentano un vantaggio significativo per la crescita professionale nel ruolo.
Retribuzione competitiva, 20 giorni di ferie annuali, piano pensionistico integrativo in linea con la normativa vigente.
Gli interessati a partecipare alla selezione possono inviare il proprio curriculum al seguente indirizzo email: careers@metalwork.co.uk.
Support Engineer in Milton Keynes employer: Metal Work S.p.A.
Metal Work Pneumatic UK Ltd is an exceptional employer, offering a dynamic work environment where technical support professionals can thrive. With a strong focus on employee growth, competitive salaries, and a comprehensive benefits package including a pension plan and generous annual leave, we foster a culture of collaboration and innovation. Our commitment to professional development ensures that team members are equipped with the knowledge and skills needed to excel in their roles while contributing to customer satisfaction and company success.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research Metal Work Pneumatic UK Ltd, their products, and their values. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical support roles. Think about how you would handle specific customer scenarios and be ready to share your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Support Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your technical support experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Keep it professional but let your personality come through.
Showcase Your Technical Skills:Since this role involves using tools like SAP and CRM, make sure to mention your proficiency with these systems. We love candidates who can hit the ground running, so don’t hold back on your tech skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Metal Work S.p.A.
✨Know Your Stuff
Make sure you have a solid understanding of the products and services offered by Metal Work. Familiarise yourself with their features, benefits, and applications. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with clients and internal teams, practice clear and effective communication. Try role-playing common scenarios with a friend or family member to build your confidence in conveying technical information.
✨Get Comfortable with the Tools
Brush up on your skills with SAP, CRM, and Microsoft Office tools. Being proficient in these systems will demonstrate your readiness to manage customer requests efficiently. Consider doing a quick online tutorial if you're not fully confident.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will highlight your ability to think critically and act independently, which is crucial for a Support Engineer.
