At a Glance
- Tasks: Provide top-notch technical support and assist sales teams to boost customer satisfaction.
- Company: Join Metal Work UK LTD, a leader in pneumatic solutions with a supportive team culture.
- Benefits: Enjoy a competitive salary, 20 days holiday, and a contributory pension.
- Other info: Great opportunity for career progression with CAD/electrical qualifications as a bonus.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and proficiency in IT tools are essential.
The predicted salary is between 30000 - 40000 € per year.
For the expansion of our subsidiary in the United Kingdom we are looking for the following professional profile: Technical Support Engineer.
Job Description
- Provide technical support to customers, handling product enquiries and cross-referencing requests promptly and professionally.
- Assist both the internal and external sales teams with their technical requirements, contributing to customer satisfaction and revenue growth.
- Learn and maintain in-depth knowledge of the full Metal Work product range, including features, benefits, options and applications.
- Navigate company websites and use relevant software tools (SAP, CRM, Microsoft Office suite) to manage and respond to customer requests.
- Represent Metal Work Pneumatic UK Ltd in a professional manner across all customer interactions, both written and verbal.
- Maintain clear and effective communication with all internal departments.
- Follow and uphold company procedures and standards.
- Undertake special projects or additional tasks as required by the department.
Qualifications/Requirements
- Good organisational, planning and analytical skills, with the ability to prioritise workload effectively.
- Strong interpersonal and communication skills, both written and verbal.
- Self-motivated, with the ability to solve problems and make sound decisions independently.
- Strong attention to detail, accuracy and sense of responsibility.
- Ability to build and maintain effective working relationships with a variety of colleagues and customers.
- Proficiency in IT tools including SAP, CRM, Microsoft Word, Excel and Outlook.
- Punctual, reliable and able to actively participate in team activities.
- CAD and/or electrical qualifications are considered a significant advantage for career progression within this role.
We Offer
- Competitive salary
- 20 days annual holiday
- Contributory pension in line with government legislation
Those interested in participating in the selection can send their curriculum to the following email address: careers@metalwork.co.uk
Metal Work UK LTD - Milton Keynes - Technical Support Engineer employer: Metal Work Pneumatic
Metal Work UK LTD is an exceptional employer located in Milton Keynes, offering a dynamic work environment that fosters professional growth and development. With a commitment to employee satisfaction, we provide competitive salaries, a contributory pension scheme, and 20 days of annual holiday, ensuring a healthy work-life balance. Our collaborative culture encourages innovation and teamwork, making it an ideal place for Technical Support Engineers to thrive and contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Metal Work UK LTD - Milton Keynes - Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Metal Work UK LTD's products and services. This way, you can show off your knowledge and impress them with how well you understand their offerings.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to technical support roles. Think about how you’d handle customer enquiries or solve problems, and be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you figure out if Metal Work UK LTD is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Metal Work UK LTD - Milton Keynes - Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience and skills that match the job description, like your proficiency in IT tools and communication skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your problem-solving abilities and attention to detail, as these are key for us.
Showcase Your Technical Skills:Since this role involves technical support, be sure to showcase your knowledge of relevant software tools like SAP and CRM. If you have any experience with CAD or electrical qualifications, make them stand out – they could give you an edge!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Metal Work Pneumatic
✨Know Your Stuff
Make sure you have a solid understanding of Metal Work's product range. Familiarise yourself with the features, benefits, and applications of their products. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Brush Up on Your IT Skills
Since you'll be using tools like SAP, CRM, and the Microsoft Office suite, it’s crucial to be comfortable with these applications. Consider doing a quick refresher course or tutorial to ensure you're up to speed and can demonstrate your proficiency during the interview.
✨Practice Your Communication
As a Technical Support Engineer, clear communication is key. Practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with both written and verbal communication scenarios.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you solved a problem independently or contributed to a team effort. This will highlight your analytical skills and ability to make sound decisions under pressure.
