At a Glance
- Tasks: Support customers with technical queries and assist sales teams in a dynamic environment.
- Company: Join Metal Work, a global leader in pneumatic components for automation systems.
- Benefits: Enjoy a competitive salary, 20 days holiday, and a contributory pension.
- Other info: Great opportunity for career growth in a supportive and innovative company.
- Why this job: Be part of a close-knit team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and IT proficiency; CAD knowledge is a plus.
The predicted salary is between 30000 - 40000 € per year.
Metal Work is an Italian company that specialises in the production of pneumatic components for automation systems. Established in 1967, Metal Work is now a global company with over 50 subsidiaries worldwide and employs more than 450 staff. Metal Work UK Ltd is the UK subsidiary of the Metal Work Group. Our responsibilities are to promote and distribute the complete range of Metal Work products throughout the UK and Ireland, designing and building simple and complex automation systems, and providing technical support to customers. Our business is based on relationships with customers, and we value customer focus, integrity, respect, continuous improvement, and trust.
About the Role
Working in a busy technical department with a small internal team of 3‑4 people within an overall team of around 12, you will deal with customer technical questions, assist the sales teams, cross‑reference information and respond to emails, and navigate company websites and software.
Key Responsibilities
- Learn the features, benefits, options and applications for all catalogued products.
- Undertake any special projects or tasks that may be required.
- Represent Metal Work Pneumatic UK professionally to all customers.
- Maintain good communication with all internal teams.
- Follow company procedures.
- Provide customers, both internal and external, with a high standard of customer service.
The Person
- Good organisational, planning and analytical skills with the ability to prioritise workload.
- Strong interpersonal skills.
- Punctual.
- Able to lead and actively participate in team activities.
- Excellent communication skills, both written and verbal.
- Self‑motivated with the ability to solve problems and make decisions.
- Sound sense of responsibility, attention to detail and high level of accuracy.
- Able to build working relationships with a variety of different people.
- IT skills – SAP, CRM, Microsoft Word, Excel, Explorer and Outlook.
- In an ever‑growing technical department, CAD and electrical qualifications would be essential moving forward.
Benefits
- Competitive salary.
- 20 days holiday.
- Contributory pension in line with government legislation.
Location
Metal Work UK Ltd, Featherstone Road, Wolverton Mill, MK12 5TH
Technical Support Engineer in Milton Keynes employer: Metal Work Pneumatic UK Ltd
Metal Work UK Ltd is an exceptional employer, offering a dynamic work environment in Wolverton Mill where teamwork and customer focus are at the heart of our operations. With a commitment to employee growth through continuous improvement and training opportunities, we foster a culture of integrity and respect, ensuring that every team member feels valued and empowered. Join us to be part of a global company that not only prioritises competitive salaries and benefits but also invests in your professional development within the exciting field of automation systems.
Contact Detail:
Metal Work Pneumatic UK Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at Metal Work through LinkedIn or industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Metal Work's products and services. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer interaction, try role-playing common technical support scenarios with a friend. It’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Technical Support Engineer in Milton Keynes
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical skills in your application. Mention any relevant experience with automation systems or software like SAP and CRM, as this will show us you’re ready to hit the ground running.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. We love seeing how you connect your experience to what we do at Metal Work.
Be Personable:Since we value relationships with our customers, let your personality shine through in your written application. Use a friendly tone and don’t be afraid to show your enthusiasm for the role and the company!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Metal Work Pneumatic UK Ltd
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with Metal Work's range of pneumatic components. Understanding the features, benefits, and applications of these products will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated technical information to non-technical audiences in the past. This will demonstrate your strong interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems or made decisions under pressure. Be ready to discuss these scenarios during the interview, as they highlight your self-motivation and analytical skills, which are crucial for a Technical Support Engineer.
✨Prepare Questions About Team Dynamics
Since you'll be working closely with a small internal team, come prepared with questions about team collaboration and communication. This shows that you value relationships and are keen on maintaining good communication, aligning with Metal Work's core values.
