At a Glance
- Tasks: Coordinate passenger handling from check-in to boarding, ensuring a smooth experience.
- Company: Join a fast-growing aviation services provider with a vibrant team culture.
- Benefits: Competitive salary, flexible hours, and a dynamic work environment.
- Other info: Part-time role with potential weekend shifts, perfect for students.
- Why this job: Be the key link in passenger journeys and make a real difference.
- Qualifications: Experience in customer service and a passion for aviation is a plus.
The Passenger Handling Coordinator is responsible for the entire passenger handling flow. They assist the passengers in check-in, safety briefing, boarding and security. They are the liaison between our customer, the base handling agent and NHV operations. The main purpose of the role is to coordinate all aspects of passenger handling in the terminal. You’ll be working under the supervision of the Ground Operations Manager. The role is based in Aberdeen on a part-time basis and weekend work may occur. The role is for maternity cover.
Responsibilities and areas:- Coordinate and take responsibility in the full passenger handling
- Work closely in cooperation with the in-house teams (check-in, security, boarding, luggage handling)
- Guide passengers to and from the safety briefing room
- Assist passengers at arrival and departure of the aircrafts
- Assist and solve problems during the process of departures and arrivals
- Ensure a safe environment for the passengers in the terminal
- Assist the Base Manager in passenger handling, understand contract requirements and customer expectations
- Be familiar with all aspects of the company policies
- Excellent customer service
- Promote company values
- Experience in similar working environment
- Some aviation and relevant operational experience is desirable
- Languages: professional level of English (understanding – speaking – writing)
- Previous experience in offshore logistics is a plus
- Vantage experience is desirable
You will be welcomed in a young and exciting company. Based on your skills and competences, you will be offered a competitive salary with benefits. We are a fast-growing Business-to-Business aviation services provider for the offshore and onshore industries. We operate a young fleet across UK and Europe.
Passenger Handling Coordinator employer: Metagenics, Inc.
As a Passenger Handling Coordinator at our dynamic and rapidly growing aviation services company in Aberdeen, you will be part of a vibrant team dedicated to delivering exceptional customer service in a fast-paced environment. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while fostering a supportive work culture that values teamwork and innovation. Join us to make a meaningful impact in the aviation industry and enjoy the unique advantages of working in a young, ambitious company.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Handling Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work in passenger handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to passenger handling. Think about scenarios where you’ve solved problems or provided excellent customer service, and be ready to share those stories!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with hiring managers, let them know why you’re excited about coordinating passenger handling and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Passenger Handling Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in passenger handling or similar roles. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Passenger Handling Coordinator role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Show Off Your Customer Service Skills:Since excellent customer service is key for this role, make sure to highlight any relevant experiences where you’ve gone above and beyond for customers. We love seeing candidates who understand the importance of a positive passenger experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Metagenics, Inc.
✨Know the Passenger Handling Process
Familiarise yourself with the entire passenger handling flow, from check-in to boarding. Understanding each step will help you demonstrate your knowledge and show that you're ready to take responsibility in this role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. This is crucial for a Passenger Handling Coordinator, so be ready to discuss how you can ensure a safe and pleasant experience for passengers.
✨Understand Company Policies
Research the company’s policies and values before the interview. Being able to articulate how you align with these will show that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Be Ready for Problem-Solving Scenarios
Think of potential challenges that might arise during passenger handling and prepare your responses. Demonstrating your ability to solve problems effectively will highlight your readiness for the role.
