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- Tasks: Support the deployment of AI solutions in healthcare and build strong client relationships.
- Company: Exciting UK and Swiss healthcare tech startup focused on innovative AI solutions.
- Benefits: Flexible working, 25 days holiday, career growth opportunities, and a contributory pension scheme.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: Experience in customer success or healthcare tech, excellent communication skills.
- Other info: Hybrid working model with a vibrant office in Brighton.
The predicted salary is between 36000 - 60000 £ per year.
About Metadvice
Metadvice is a UK and Swiss healthcare technology startup using AI and advanced data analytics to help people live longer, healthier lives. We work with healthcare providers and pharma to deliver clinically impactful insights through our innovative platforms. Metadvice is at an exciting stage of growth, offering opportunities to make a real impact. We are looking for a talented individual to support the deployment and adoption of our AI solutions in primary care, starting in the UK and expanding globally, while building strong, ongoing relationships with our clients.
Role Overview
As a Customer Success & Adoption Specialist, you will be at the heart of our client engagement. Your role will focus on:
- Ensuring smooth deployment and adoption of Metadvice's solutions in primary care practices.
- Working closely with GP practices and PCN staff, including transformation leads, practice management, GP partners and clinical teams.
- Acting as the main point of contact for clients, supporting and guiding them to maximize value from our technology.
- Building strong, long-term relationships and maintaining high levels of client satisfaction.
- Gathering feedback and insights to improve adoption and inform product development.
- Supporting compliance with NHS information governance requirements.
What We're Looking For
- Experience in customer success, client support, or healthcare technology adoption.
- Familiarity with UK primary care systems and the NHS (EMISWeb, TPP SystmOne advantageous).
- Excellent communication, relationship-building, and proactive problem-solving skills.
- Ability to work independently and as part of a collaborative team.
Role based in our Brighton office with hybrid working; one day in London every 2 weeks.
Benefits
- Flexible working and career growth opportunities.
- 25 days holiday + UK statutory holidays.
- Contributory Pension Scheme.
Please send applications to jobs-uk including your CV and a brief cover letter highlighting your relevant experience and the value you would bring to the role.
Customer Success in Brighton employer: Metadvice
Contact Detail:
Metadvice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare tech space, especially those who work with AI solutions. Use platforms like LinkedIn to connect and engage with potential colleagues or clients; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by understanding Metadvice's mission and values. Familiarise yourself with their AI solutions and how they impact primary care. This will help you demonstrate your passion and knowledge during the interview process.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've successfully navigated challenges in customer success or healthcare tech. Be ready to share these stories to highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Metadvice team and making a real impact in healthcare.
We think you need these skills to ace Customer Success in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success role at Metadvice. Highlight your experience in customer success and any familiarity with UK primary care systems. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about healthcare technology and how you can help us maximise client satisfaction. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since this role involves building relationships, make sure your written application reflects your excellent communication skills. Use clear and engaging language to demonstrate your ability to connect with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Metadvice
✨Know Your Stuff
Make sure you understand Metadvice's mission and how their AI solutions impact healthcare. Familiarise yourself with UK primary care systems like EMISWeb and TPP SystmOne, as this knowledge will show your genuine interest and readiness to engage with clients.
✨Showcase Your Communication Skills
As a Customer Success & Adoption Specialist, you'll need to build strong relationships. Prepare examples of how you've successfully communicated with clients or teams in the past. Think about times when you resolved issues or gathered feedback effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your proactive approach to problem-solving, especially in a healthcare technology context, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about Metadvice's current projects, client engagement strategies, and future goals. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your career aspirations.
