At a Glance
- Tasks: Deliver top-notch cybersecurity training and support to valued customers.
- Company: Join a leading cybersecurity firm with a focus on innovation and customer success.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Work from any European office and collaborate with diverse teams.
- Why this job: Make a real difference in cybersecurity awareness while developing your skills.
- Qualifications: 2+ years in customer-facing roles, preferably in SaaS or cybersecurity.
The predicted salary is between 51750 - 63250 £ per year.
As a Managed Service Operative, you will deliver a world-class managed service offering for our cybersecurity-awareness training platform to a portfolio of valued customers.
In this role, you’ll act as both a product expert and a trusted advisor—configuring and maintaining awareness campaigns that drive measurable behavioural change and help protect organizations from cyber threats.
You will also play a vital role in enabling other partners and customers to use our platform effectively, providing training and strategic guidance to drive adoption, engagement, and long-term success.
This role can be based in any of our European Office, with our HQ located in Derry, Northern Ireland.
Key Responsibilities
Configure and manage cybersecurity-awareness programs for managed service customers, ensuring smooth setup and optimal delivery of training and testing campaigns.
- Design and execute customer-specific engagement strategies to maximize impact and drive end-user behavioural change.
- Maintain ongoing platform performance and update campaign configurations as needed to meet evolving customer needs.
- Train and support third-party managed service providers to deliver our offering to the highest standard.
- Deliver expert-level training and guidance directly to customers, supporting their independent use of the platform and driving broader adoption.
- Monitor usage data and campaign performance to ensure high user engagement across managed service accounts.
- Serve as a trusted product and awareness expert, advising customers on best practices and aligning platform capabilities to organizational security objectives.
- Collaborate with internal teams (Product, Customer Success, Support, and Sales) to ensure customer needs are anticipated, met, and exceeded.
- Support upsell efforts through consultative recommendations, ensuring customers benefit from additional managed service offerings where applicable.
Experience & Qualifications
Minimum of 2 years’ experience in a customer-facing role in Saa S, cybersecurity, or technology service delivery.
- Proven track record of managing customer platforms, configuring solutions, and delivering service excellence.
- Experience in cybersecurity awareness, training, or behaviour-focused security programs is highly desirable.
- Excellent communication and interpersonal skills, with a knack for explaining complex technical concepts in plain language.
- Strong project management skills and attention to detail in campaign planning and execution.
- Comfortable delivering training to groups and individuals, both virtually and in person.
- Ability to manage multiple customer accounts with a proactive, solution-focused mindset.
- Familiarity with customer success platforms, CRM systems, or learning management systems is a plus.
- Language ability - Preference may be given to applicants who speak German, French or Swedish (English is essential)
Performance Metrics
- Customer Satisfaction: Maintain high CSAT across all managed service accounts through attentive, high-quality service delivery.
- Subscription Renewals: Drive customer retention by consistently demonstrating platform value and managed service effectiveness.
- Managed Service Engagement: Maximize end-user participation and engagement with campaigns through thoughtful scheduling and targeting.
- General Platform Adoption: Promote increased platform usage and feature adoption among non-managed customers through training and enablement.
- Upsell & Expansion: Identify opportunities for customers to expand their managed service scope and contribute to revenue growth.
- Training Impact: Deliver training programs that demonstrably improve platform confidence and effectiveness among both partners and direct customers.
Managed Services Specialist in Derry employer: MetaCompliance
As a Managed Services Specialist at our Derry HQ, you will join a dynamic team dedicated to delivering exceptional cybersecurity-awareness training. We pride ourselves on fostering a collaborative work culture that encourages professional growth and innovation, offering comprehensive training and development opportunities to help you excel in your role. With a focus on employee well-being and a commitment to making a meaningful impact in the cybersecurity landscape, we provide a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Specialist in Derry
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including MetaCompliance, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through MetaCompliance
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at MetaCompliance. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Managed Services Specialist in Derry
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at MetaCompliance insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to MetaCompliance that you’re committed to staying ahead in the game.
How to prepare for a job interview at MetaCompliance
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at MetaCompliance to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at MetaCompliance.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
