At a Glance
- Tasks: Lead a tech-savvy team to enhance customer satisfaction and retention for SMEs.
- Company: Join MetaCompliance Ltd, a forward-thinking company focused on digital customer success.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on measurable outcomes and collaboration.
- Why this job: Make a real difference by driving customer engagement through innovative digital strategies.
- Qualifications: Experience in customer success and strong leadership skills are essential.
The predicted salary is between 51750 - 63250 £ per year.
Meta Compliance Ltd is seeking a Customer Success Manager for Scaled Customers to lead a scalable, tech-enabled CS program across our SME base.
You will drive adoption, satisfaction, and retention through digital touchpoints, automation, and data-driven engagement.
You will oversee the SME CS team, design automated journeys, and collaborate with Product, Marketing, and Support to deliver seamless digital experiences and measurable outcomes.
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Locations
Head of Digital Customer Success - SMB SaaS in Derry, Londonderry employer: MetaCompliance Ltd
MetaCompliance Ltd is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects within a supportive team environment. Located in a thriving tech hub, we provide a unique advantage for those looking to make a meaningful impact in the SaaS industry while enjoying a balanced work-life experience.
