WhatsApp Integrity & Support keeps 3 billion people safe on a private, end-to-end encrypted platform. We detect and enforce against harmful actors, ensure global regulatory compliance, and deliver effective support experiences. This work is crucial to WhatsApp's license to operate as a core utility for billions of people.
We're hiring an AI-native, mixed-methods Senior UXR to drive research horizontally across Integrity, Support, and their intersecting domains. You'll go deep on complex problems and leverage AI to scale insights across the organization.
UX Researcher, Mixed Methods Responsibilities
- Identify the most important research questions across Integrity & Support's complex, fast-moving domain
- Design and execute global mixed-methods studies (quantitative + qualitative), interpreted through UX, HCI, and social science lenses
- Define research strategy for emerging harm vectors (scams, impersonation, business abuse) and evaluate product interventions
- Partner with DS, Product, Engineering, Design, Communications and Policy to identify opportunities to build the safest, most secure, and most supported experiences for users
- Develop measurement frameworks that assess user safety outcomes at platform scale
- Build cross-Meta relationships within Community Integrity & Support and Family of Apps Integrity teams
Minimum Qualifications
- Experience using AI daily in research workflows, delegating to AI agents, and producing deliverables efficiently
- Experience scaling insights through automation and system design, operationalizing findings to drive decision-making at scale
- Experience crafting narratives that drive decision-making across teams and shape product strategy
- Track record of influencing product strategy in complex, ambiguous, and fast-changing domains
- Experience designing and executing quantitative studies with strong Data Science partnership
- Experience leading international and cross-cultural research
Preferred Qualifications
- Experience with integrity research in developing countries
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Experience in regulated or trust & safety domains
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Background in UX, HCI, or social science research methodologies
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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UX Researcher, Mixed Methods in London employer: Meta
Meta is an exceptional employer that fosters a dynamic and innovative work culture, particularly for those in the Senior AI/ML Monetisation Engineer role. Located in a vibrant tech hub, employees benefit from cutting-edge resources, ample opportunities for professional growth, and a collaborative environment that encourages creativity and experimentation in the field of machine learning and advertising technology.
