Business Support Engineer in City of Westminster

Meta recently launched its Business Agent, helping businesses of every size use AI to boost productivity and deliver more personalized customer experiences. Business Support Engineering will be at the forefront of this shift, and we’re looking for an engineer to play a pivotal role supporting Meta’s partners bringing demonstrated experience in distributed systems and AI-driven solutions and a track record of improving end-to-end support experiences.

As a Business Support Engineer, you will work closely with cross-functional teams and business partners across the globe, incorporating AI-driven business solutions into their service offerings. You will track industry advancements and partner experiences, evaluating their impact and influencing the product's strategic roadmap.

• Provide proactive and reactive engineering support for partners, independently managing complex outages to ensure high partner satisfaction.
• Troubleshoot large-scale distributed systems and partner integrations, championing operational excellence and engineering craftsmanship.
• Leverage AI tools to accelerate troubleshooting, automate repetitive tasks, and scale your impact with an 'AI native' mindset.
• Build, launch, and optimize AI solutions using Llama and other LLMs, owning the full lifecycle from prototype to production.
• Develop performance monitoring systems for partner integrations to ensure high availability and leverage metrics to proactively identify issues and drive improvements across teams.
• Provide 24/7 on-call support coverage via rotation schedule (including weekends).
• Collaborate with Platform and Infrastructure teams to investigate issues, align on fixes, and drive continuous product improvement.
• Create clear documentation, specs, guides, and presentations to communicate complex AI concepts to diverse audiences, scaling the team's knowledge internally and externally.
• Drive end-to-end execution, using sound judgment to manage stakeholder expectations and ensuring clear alignment. Develop and share AI/ML expertise, actively coaching and mentoring peers on technical troubleshooting and project execution.

• 3+ Years of experience as Software engineering or Site Reliability Engineering background.
• Proven experience in API development on cloud-based infrastructures, being able to debug, identify root causes and resolve independently outages impacting Meta Partners.
• Experience with the full web stack, REST API, Python, PHP/Hack, JavaScript/React development along with debugging and bug management support.
• Knowledge of fine-tuning and optimization of PyTorch models and experience with at least one LLM such as Llama, GPT, Claude, or Falcon.
• Experience in communicating with technical and business audiences and writing technical documentation.
• Experience in assessing, analyzing, and resolving operational issues using data analysis (SQL).

• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
• Experience in partner-facing or customer-centric engineering roles.
• Experience transforming data, model selection/training/optimization, and deployment at scale.
• Experience with Open Source cloud stacks like Kubernetes, Kubeflow, Docker containers.
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.
• Experience building cloud solutions on any cloud.
• Experience collaborating in cross-cultural engineering environments with international stakeholders.
• Hands-on experience working with large language models and AI agents.
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements).

About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.