At a Glance
- Tasks: Manage operational execution of Meta Reality Labs products across retail and distribution partners.
- Company: Join a leading tech company focused on AI-driven solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and development.
- Why this job: Be at the forefront of AI innovation while making a real impact in operations.
- Qualifications: 5+ years in supply chain operations and proven AI proficiency required.
The goal of this role is to own the operational execution of Meta Reality Labs products across our retail and distribution partner network. You'll manage the full order-to-cash cycle, drive CPFR with assigned accounts, and ensure channel inventory health meets our targets — all while actively using AI tooling to make the work faster, sharper, and more scalable. This role reports into the regional Channel Operations Manager and sits within the Global Channel Operations team. You'll work directly with retail partners, distributors, and cross‑functional teams spanning sales, logistics, planning, and finance.
Why AI matters here: Our team is building an AI‑first operating model. This role requires hands‑on, daily use of AI tools to solve real operational problems — not just familiarity with the concepts. You'll be expected to translate business needs into working AI solutions using the tools we have (enterprise AI assistants, Google Workspace AI, internal automation platforms).
Channel Operations Account Manager Responsibilities:
- Own the bottom‑up sell‑in plan for assigned accounts and products
- Provide weekly partner communication: supply allocations, order confirmation, order status, tracking
- Lead CPFR analysis — align retailer demand with available supply and ensure data accuracy in tools
- Manage and optimize channel inventory placement and in‑stock levels against KPIs (WoS, In‑Stock %, OTIF, OTD)
- Serve as the operational escalation point for assigned accounts
- Support onboarding of new partners and ensure all systems are updated for transacting business
- Identify manual, repetitive processes in our workflows and build AI‑assisted solutions to reduce time‑to‑output
- Use AI tools to automate reporting, data extraction, partner updates, and analysis where it adds value
- Translate operational requirements into structured prompts, automations, and workflows — you're the bridge between 'what we need' and 'what AI can do'
- Assess new AI features and tooling as they become available
- Recommend adoption where applicable
- Share learnings with the wider team to drive collective capability
- Deliver regular and ad hoc reporting as required
- Participate in partner meetings with our Sales teams as needed
- Lead designated operational projects and initiatives
Minimum Qualifications:
- 5+ years in supply chain operations — you understand inventory, allocation, orders, fulfilment, and how distributors and retail partners work
- Proven AI proficiency — not theoretical. You already use AI tools to get work done. Show us: automations you've built, reporting you've streamlined, processes you've improved using AI, or workflows you've designed with prompt engineering
- Ability to translate business problems into AI solutions — knowing when AI adds value, when it doesn't, and executing accordingly
- ERP experience — Oracle, SAP, or equivalent order management systems
- Strong Excel and reporting skills — comfortable with data, analysis, and presenting findings
- Experience communicating operational updates and recommendations in writing and verbally to cross‑functional audiences including sales, engineering, retail partners, and 3PL vendors
- Adaptability — fast‑paced environment, changing priorities, new tools and processes regularly
- Experience with CPFR, demand planning, or inventory management in consumer electronics or retail
Preferred Qualifications:
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
- Experience building workflows or automations on AI platforms (enterprise AI tools, scripting with AI assistance, or similar)
- Familiarity with KPIs: Weeks of Supply, OTIF, On‑Time Delivery, forecast accuracy
- Track record of improving operational efficiency through technology or process redesign
- Bachelor's degree in Business, Supply Chain, Engineering, or related field
Channel Operations Account Manager employer: Meta
Meta is an exceptional employer that fosters a dynamic and innovative work culture, particularly for those in the Senior AI/ML Monetisation Engineer role. Located in a vibrant tech hub, employees benefit from cutting-edge resources, ample opportunities for professional growth, and a collaborative environment that encourages creativity and experimentation in the field of machine learning and advertising technology.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Operations Account Manager
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Meta, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Channel Operations Account Manager.
We think you need these skills to ace Channel Operations Account Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Meta. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Meta and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Meta
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Meta.
✨Research Specific Challenges Faced by Meta
Look into any unique supply chain challenges Meta might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
