Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and manage integrations for Meta's partners globally.
- Company: Join Meta, a leader in social technology and innovation.
- Benefits: Competitive salary, flexible work options, and comprehensive benefits.
- Why this job: Be part of a team shaping the future of digital connection.
- Qualifications: Bachelor's degree in a relevant field and 4+ years of support experience.
- Other info: Dynamic global environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an engineer to play a key role in providing technical, engineering support to Meta’s partners and clients globally. You will have the opportunity to work together with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations while partnering with our broad cross-functional teams to ensure a high quality for our products and satisfactory experience for our partners and customers.
We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments. As a Business Support Engineer at Meta, you will be given the opportunity to specialise in one of our key business areas across Advertising, Business Messaging, Telecommunications, Fintech and combine your experience for proven customer service skills with a product focus to ensure that key insights are communicated to our product teams.
We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, who are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers.
As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and its implication to our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta’s Business Products into their offering.
Responsibilities:- Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale.
- Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations.
- Manage technical relationships with Meta partners, providing technical support and handling service outages.
- Become an expert in one of our business products and how best to deploy them and troubleshoot them.
- Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service.
- Troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams.
- Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available.
- Communicates partner needs to the Meta product teams to improve people’s experience with our products.
- Helps scaling programs by creating and maintaining informative content and documentation.
- Provide 24/7 on-call support coverage via on call rotation schedule.
- Proactively and independently analyses information to identify specific trends/opportunities.
- Use your problem-solving skills to resolve business problems.
- Effectively manages key relationships with multiple Cross productive partners.
- Be recognized and known as an expert across the global team.
- Constructively challenges priorities and/or the direction of a certain project.
- Make informed decisions and recommendations based on the reprioritization of competing needs.
- Consistently delivers constructive feedback to peers.
- Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
- 4+ years of experience as a Support Engineer, Service Engineer or similar.
- Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies.
- Basic understanding about building apps on Android/iOS/Java.
- Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, GCP, AWS, etc.).
- Proven experience in API development on cloud based infrastructures.
- Experience in communicating with technical and business audiences and creating technical documentation.
- Solid understanding of IT infrastructures and network protocols.
- Experience managing multiple concurrent projects.
- Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems.
- Proficiency in PHP/Hack and JavaScript/React.
- Experience with large scale enterprise system development.
- Experience working across a global team.
- Experience with GenAI, Large Language Models (LLMs), Machine Learning (ML), etc.
Business Support Engineer employer: Meta
Contact Detail:
Meta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Meta on LinkedIn. Ask them about their experiences and any tips they might have for landing the Business Support Engineer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Meta's products and services. Understand how they integrate with third-party services and be ready to discuss your experience in troubleshooting and support. Show us you know your stuff, and we’ll be impressed!
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you've had to troubleshoot technical issues. Be ready to share these examples during your interview to demonstrate your critical thinking and technical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Meta. Let’s get you in the door!
We think you need these skills to ace Business Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Engineer role. Highlight your experience with integrations, technical support, and any relevant projects that showcase your problem-solving skills. We want to see how you fit into our team!
Showcase Your Technical Skills: Don’t hold back on your technical expertise! Mention your proficiency in full-stack development, API technologies, and any cloud infrastructure experience. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Communicate Clearly: When writing your application, clarity is key. Use straightforward language to explain your past experiences and how they relate to the role. We appreciate a well-structured application that makes it easy for us to see your potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Meta
✨Know Your Tech Inside Out
As a Business Support Engineer, you'll need to demonstrate your technical prowess. Brush up on your knowledge of APIs, cloud infrastructures, and integration processes. Be ready to discuss specific technologies you've worked with, like RESTful APIs or cloud services like AWS or Azure.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in the past. Think about times when you had to troubleshoot a partner's technical problem or manage multiple projects simultaneously. Highlight your critical thinking and how you blend systems design with business needs.
✨Communicate Like a Pro
You'll be liaising with both technical and non-technical audiences, so practice explaining complex concepts in simple terms. Bring along examples of technical documentation you've created or how you've communicated partner needs to product teams. This will show your ability to bridge gaps between teams.
✨Understand the Bigger Picture
Familiarise yourself with Meta's products and how they fit into the industry landscape. Be prepared to discuss trends in advertising, fintech, or telecommunications, and how they might impact partner integrations. This shows you're not just focused on the task at hand but also on the overall goals of the company.