At a Glance
- Tasks: Support IT infrastructure, troubleshoot issues, and assist with client migrations.
- Company: Join a vibrant IT consultancy in Birmingham's Jewellery Quarter.
- Benefits: Gain industry-recognised qualifications and potential for full-time employment.
- Other info: Dynamic work environment with opportunities for career growth and skill development.
- Why this job: Work closely with the Co-Founder and learn both tech and business operations.
- Qualifications: GCSEs in English and Maths, plus a passion for IT.
The predicted salary is between 19350 - 23650 £ per year.
An exciting opportunity to join an IT ‘Managed Service Provider’ based in Birmingham's Jewellery Quarter. Join a company with a high Work/Social aspect and work alongside the Co-Founder of the company, gaining insight into relevant technology and day-to-day business operations.
About the Employer
Meta Eagle Ltd is an IT consultancy firm that brings More Than Just Technology To the Table, offering a suite of IT Services, Products, Consultancy and Monitoring capabilities. We aim to understand your organisation to help take the complication out of technology.
What You'll Do
- Responding to IT related tickets
- Responsible for keeping documentation up to date
- Spearhead a migration of client data into a new system
- Setting up new PC’s/laptops
- Setting up new users on internal systems
- Networking PC’s to printers, scanners and other hardware
- Troubleshooting and technical fault diagnostics through remote access and on-site support
- Assisting with onsite projects & migrations
- Remote access to assist customers with IT related issues/queries
- Administrative tasks such as daily server/monitoring/backup checks
Training Outcome
The opportunity to secure a full-time position once the apprenticeship has concluded, with a pay review on completion of the apprenticeship and good performance. There is also the chance to be promoted to a more senior role including additional responsibilities, if work ethic warrants. This is a rare opportunity to see the technical & sales side of an IT company. We actively encourage the building of one's career with industry recognised qualifications.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Non-judgemental
- Patience
- Office 365
- Windows Server Experience
- Understanding of DNS
- Computer components
- Troubleshooting understanding
Qualifications
- Essential - GCSE - English - 4
- Essential - GCSE - Maths - 4
Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital Apprenticeship
- Level: Advanced
Working Arrangements
- Working Week: Monday to Friday, 09:00 - 17:30 (1 hour lunch)
- Expected Duration: 1 Year 10 Months
- Training Provider: THE DEVELOPMENT MANAGER LTD
IT Infrastructure Support Technician Apprentice in Birmingham employer: Meta Eagle Limited
Meta Eagle Ltd is an exceptional employer located in Birmingham's vibrant Jewellery Quarter, offering a dynamic work culture that blends professional development with social engagement. As an IT consultancy firm, we provide apprentices the unique opportunity to work closely with our Co-Founder, gaining invaluable insights into both technology and business operations while enjoying a supportive environment that fosters career growth through industry-recognised qualifications. With a clear pathway to full-time employment and potential for advancement, we are committed to nurturing talent and ensuring our team thrives in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Support Technician Apprentice in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Meta Eagle Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Meta Eagle Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Meta Eagle Limited!
✨Direct Apply to Meta Eagle Limited
Let's not forget to apply directly through the Meta Eagle Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Support Technician Apprentice in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Meta Eagle Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Meta Eagle Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Meta Eagle Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
