At a Glance
- Tasks: Support customers with enquiries and orders while ensuring top-notch service.
- Company: Established manufacturing business with a supportive team culture.
- Benefits: Competitive salary, full-time hours, and opportunities for growth.
- Other info: Exciting opportunity to grow in a fast-paced environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and administration; packaging industry experience is a plus.
The predicted salary is between 26436 - 26436 € per year.
We are currently recruiting for a Customer Services / Sales Administrator to join a busy and fast-paced customer service team within a well-established manufacturing business. This is a fantastic opportunity for someone with strong administration and customer service experience who enjoys building relationships with customers and keeping things organised behind the scenes. Experience within the packaging industry would be highly advantageous.
The Role
- Supporting customers with enquiries, orders and queries, whilst ensuring a high level of service is delivered at all times.
- Processing customer orders and enquiries.
- Speaking with customers via phone and email.
- Resolving customer queries and complaints.
- Updating and maintaining customer records.
- Chasing quotations and following up on outstanding orders.
- Liaising with internal departments and the external sales team.
- Keeping customers updated on order progress.
- General sales administration and customer support duties.
About You
- Previous customer service and administration experience.
- Ideally has experience within the packaging industry.
- Strong communication and problem-solving skills.
- Organised and able to manage multiple tasks.
- Can work well within a busy team environment.
- Experience using the Abaca system would be a strong advantage.
Please note the business will be relocating from West Bromwich to Bilston towards the end of the year, so candidates must be comfortable commuting to both locations. If you are looking for a new opportunity within a supportive and growing business, please apply today.
Sales Administrator in West Bromwich employer: MET Recruitment UK Ltd
Join a well-established manufacturing business that values its employees and fosters a supportive work culture. As a Sales Administrator, you will benefit from a dynamic team environment, opportunities for professional growth, and the chance to make a meaningful impact in customer service. With the upcoming relocation to Bilston, you'll be part of an exciting transition that promises new beginnings and continued success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden in the job hunt.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Administrator in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention any relevant experience in the packaging industry if you have it, and show us your enthusiasm for the role.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MET Recruitment UK Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its products, especially if they’re in the packaging industry. Familiarise yourself with their services and think about how your previous experience can add value to their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles where you’ve successfully handled customer queries or complaints. Highlight your problem-solving skills and how you maintained a high level of service, as this is crucial for the Sales Administrator role.
✨Be Organised
Since the role involves managing multiple tasks, demonstrate your organisational skills during the interview. You could mention tools or methods you use to keep track of orders and customer records, which will show you’re ready for the fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the transition to Bilston. This shows your interest in the role and helps you gauge if it’s the right fit for you.
