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- Tasks: Be the go-to person for customer queries and administrative support.
- Company: Join a dynamic team in Bewdley with a focus on customer service.
- Benefits: Earn up to £32,000 per year with flexible working hours.
- Why this job: Make a real difference by helping customers and supporting the team.
- Qualifications: Strong communication skills and a knack for organisation.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 32000 - 32000 £ per year.
Location: Bewdley
Reporting To: Order Processing & Logistics Manager
Responsible For: Administration within the business
Deputy To: Order Processing & Logistics Manager
Salary: Up to £32,000 per year, depending on experience
Working Hours: Monday to Friday, 8:30am - 4:30pm (some flexibility available)
Purpose and Objectives of the Role
To act as the first point of contact for customer service and administrative duties, providing efficient and effective support across the business, while ensuring all processes and procedures are followed.
Main Duties and Responsibilities
- Customer Service & Communication
- First point of contact for all customer queries regarding orders, liaising with dispatch to resolve issues.
- Deliver excellent customer service and follow up on orders, fulfilment, and delivery queries.
- Gatekeep and resolve queries preventing dispatch, escalating when necessary.
- First point of contact for visitors; manage incoming calls and ensure documentation is completed.
- Provide regular reporting to customers and internal stakeholders.
- Administration & Record Keeping
- Support all departments with administrative tasks including record keeping, file management, document control, and reconciliation.
- Maintain organised electronic and physical order records.
- Enter data for fulfilment records and invoicing.
- Support accounts with invoice processing, credit checks, ledger management, due diligence, and opening new accounts.
- Operational & Process Support
- Work closely with the Order Processing & Logistics Manager to support dispatch bookings.
- Manage booking systems for events and experiences, liaising with teams.
- Assist senior management with implementing company objectives and directives.
- Support sales department with telephone sales.
- Prioritise tasks, handle post-delivery enquiries, and ensure work is completed to a high standard.
- Complete any other reasonable duties and undertake training as required.
Customer Service Administrator in London employer: MET Recruitment UK Ltd
Contact Detail:
MET Recruitment UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want you to show how your skills align with their mission. Practise common interview questions and think of examples from your past experiences that highlight your customer service skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and help you feel ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Customer Service Administrator position.
We think you need these skills to ace Customer Service Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills: Since this role involves being the first point of contact for customers, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect your ability to handle queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MET Recruitment UK Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around customer service and administration. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle customer complaints or manage multiple tasks. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
As a Customer Service Administrator, communication is key. Be ready to demonstrate your ability to communicate clearly and effectively. You might even want to prepare a brief example of a time when you resolved a customer issue successfully.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or how success is measured in this position.