At a Glance
- Tasks: Lead customer service, manage orders, and support operational projects in a dynamic environment.
- Company: Established manufacturing organisation with a focus on innovation and teamwork.
- Benefits: Competitive salary, hands-on experience, and opportunities for personal growth.
- Other info: Join a vibrant team and enhance your career in a supportive atmosphere.
- Why this job: Make a real impact while enjoying a varied role in a fast-paced setting.
- Qualifications: Experience in customer service management and strong organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced Customer Service or Office Manager who enjoys being at the heart of a busy business? We are recruiting for a Customer Service Manager to join an established manufacturing organisation in Wednesbury. This is a varied, hands-on position combining customer service leadership, sales order processing, office management and operational support. It’s an excellent opportunity for someone who enjoys variety and wants a role where they can genuinely make an impact across the wider business.
The role
- Managing and coordinating the day-to-day customer service function
- Overseeing sales order processing and ensuring customer requirements are handled efficiently
- Acting as a key point of contact for customer service queries and issues
- Managing and supporting a Customer Service Coordinator
- Maintaining effective office systems, processes and procedures
- Providing administrative support to the senior leadership team
- Working closely with internal departments to resolve issues and improve the customer experience
- Supporting and leading wider operational projects, including efficiency, sustainability and environmental initiatives
- Liaising with the People team regarding starters, leavers and employee-related processes
- Supporting Health & Safety activity, compliance and training
- Coordinating suppliers and external service providers
- Supporting building, facilities, utilities and security requirements
- Identifying opportunities to improve processes and ways of working across the function
About you
We’re looking for someone who is organised, proactive and comfortable juggling a varied workload. You may currently be working as a Customer Service Manager, Customer Service Team Leader, Office Manager, Sales Office Manager, Internal Sales Manager or Customer Service & Operations Manager. You’ll ideally bring:
- Previous experience managing a customer service, sales office or administrative function
- Experience within a manufacturing, engineering, distribution or similarly fast-paced environment
- Strong organisational and multitasking skills
- Excellent communication and relationship-building ability
- Experience managing or supervising others
- Confidence dealing with customers and resolving issues
- Good commercial awareness and attention to detail
- Strong Microsoft Office skills
- A practical, solutions-focused approach
- The confidence to work with colleagues at all levels of the business
This isn't a role where you'll be sitting behind a desk doing the same thing every day. You'll become a central part of the operation, working across customer service, people, projects and the wider business. If you're looking for a varied management role where you can take ownership, improve processes and make a real contribution, we'd love to hear from you.
Customer Service Manager employer: MET Recruitment UK LTD
Join a well-established manufacturing business in Telford as a Manufacturing Operative, where you will benefit from a supportive work culture that prioritises employee growth and stability. With full training provided and opportunities for overtime, this role offers a pathway to permanent employment in a dynamic environment that values quality and teamwork. Experience a rewarding career with a company committed to maintaining high standards and fostering a positive atmosphere for all employees.
