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- Tasks: Be the go-to person for customer queries and admin support.
- Company: Join a dynamic team in a thriving business environment.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by providing top-notch customer service.
- Qualifications: Strong communication skills and a knack for organisation.
- Other info: Enjoy a supportive workplace with room for career advancement.
The predicted salary is between 28800 - 38400 £ per year.
Location: Bewdley
Reporting To: Order Processing & Logistics Manager
Responsible For: Administration within the business
Deputy To: Order Processing & Logistics Manager
Salary: Up to £32,000 per year, depending on experience
Working Hours: Monday to Friday, 8:30am - 4:30pm (some flexibility available)
Purpose and Objectives of the Role
To act as the first point of contact for customer service and administrative duties, providing efficient and effective support across the business, while ensuring all processes and procedures are followed.
Main Duties and Responsibilities
- Customer Service & Communication
- First point of contact for all customer queries regarding orders, liaising with dispatch to resolve issues.
- Deliver excellent customer service and follow up on orders, fulfilment, and delivery queries.
- Gatekeep and resolve queries preventing dispatch, escalating when necessary.
- First point of contact for visitors; manage incoming calls and ensure documentation is completed.
- Provide regular reporting to customers and internal stakeholders.
- Administration & Record Keeping
- Support all departments with administrative tasks including record keeping, file management, document control, and reconciliation.
- Maintain organised electronic and physical order records.
- Enter data for fulfilment records and invoicing.
- Support accounts with invoice processing, credit checks, ledger management, due diligence, and opening new accounts.
- Operational & Process Support
- Work closely with the Order Processing & Logistics Manager to support dispatch bookings.
- Manage booking systems for events and experiences, liaising with teams.
- Assist senior management with implementing company objectives and directives.
- Support sales department with telephone sales.
- Prioritise tasks, handle post-delivery enquiries, and ensure work is completed to a high standard.
- Complete any other reasonable duties and undertake training as required.
Customer Service Administrator employer: MET Recruitment UK Ltd
Contact Detail:
MET Recruitment UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about common scenarios you might face as a Customer Service Administrator and how you'd handle them. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining us at StudySmarter!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills: Since this role involves being the first point of contact for customers, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect your ability to handle queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MET Recruitment UK Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle common customer queries and complaints, as this role is all about being the first point of contact for customers.
✨Show Off Your Organisational Skills
Since the job involves a lot of administration and record-keeping, prepare examples that showcase your organisational abilities. Think about times when you successfully managed multiple tasks or maintained accurate records.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Understanding their approach to customer service and logistics will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.