At a Glance
- Tasks: Lead office operations, manage customer service, and drive team development.
- Company: Dynamic manufacturing business in the West Midlands with growth opportunities.
- Benefits: Competitive salary, impactful role, and a chance to influence processes.
- Other info: Join a company that values initiative, teamwork, and continuous improvement.
- Why this job: Make a real impact while leading a team in a fast-paced environment.
- Qualifications: Experience in office management, strong leadership, and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Wednesbury, West Midlands
Job Type: Permanent, Full Time
Salary: £35,000 - £45,000
The Opportunity
We are recruiting an experienced Office Manager to join a successful and growing manufacturing business in the West Midlands. This is a highly visible role within the organisation, offering the opportunity to take ownership of office operations, customer service activities and sales order processing, whilst working closely with the General Manager and wider leadership team. The successful candidate will be responsible for ensuring the smooth day-to-day running of the office, leading and developing a growing team, supporting operational projects and driving high standards across the business. This is not a traditional Office Manager position. We are looking for someone who can lead from the front, challenge where necessary, improve processes and play a key role in supporting the continued growth of the business.
Key Responsibilities
- Oversee the day-to-day operation of the office environment
- Manage customer service and sales order processing activities
- Lead, coach and develop a growing office and customer service team
- Ensure high levels of customer service are maintained at all times
- Act as the main point of contact for office-related and customer service enquiries
- Support the General Manager and senior leadership team with operational and administrative activities
- Coordinate office suppliers, facilities, equipment and service providers
- Support and lead projects focused on operational efficiency, sustainability and continuous improvement
- Assist with onboarding activities and local people-related processes
- Liaise with internal departments to ensure effective communication and service delivery
- Monitor building maintenance, utilities and site security requirements
- Support Health & Safety compliance and coordinate relevant training activities
- Identify opportunities to improve processes, systems and ways of working
About You
We're looking for more than an administrator. You will be a confident, resilient and highly organised individual who enjoys taking ownership and making things happen. You will be comfortable working in a fast-paced environment, managing competing priorities and building strong relationships across all areas of the business.
You will have:
- Previous experience within an Office Manager, Administration Manager, Operations Support Manager or similar leadership role
- Experience managing, motivating and developing team members
- Strong customer service and order processing experience
- Excellent organisational and multitasking skills
- Strong communication and stakeholder management abilities
- A proactive, hands-on approach with the confidence to challenge and drive accountability when required
- Good working knowledge of Microsoft Office applications
- A solutions-focused mindset with strong problem-solving skills
- Experience within a manufacturing, packaging, logistics or operational environment would be advantageous
Why Apply?
This is an excellent opportunity to join a growing business where you can genuinely make an impact. The role offers significant exposure across the organisation and would suit someone who enjoys taking ownership, leading teams and helping drive operational excellence. You'll be joining a business that values initiative, teamwork and continuous improvement, with the opportunity to influence both people and processes as the company continues to grow. If you're an experienced office or customer service leader looking for your next challenge, we'd love to hear from you. Apply now with your CV for immediate consideration.
Office Manager in Birmingham employer: MET Recruitment UK Ltd
Join a dynamic and growing manufacturing business in Wednesbury, West Midlands, where your role as Office Manager will not only allow you to take ownership of office operations but also lead a dedicated team towards operational excellence. With a strong emphasis on teamwork, continuous improvement, and employee development, this company offers a supportive work culture and significant opportunities for personal and professional growth, making it an ideal place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager in Birmingham
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like MET Recruitment UK Ltd, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Office Manager in Birmingham
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to MET Recruitment UK Ltd specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at MET Recruitment UK Ltd
✨Know Your Manufacturing Processes
Before you walk into the interview with MET Recruitment UK Ltd, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like MET Recruitment UK Ltd value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
