At a Glance
- Tasks: Support customers with enquiries and orders while ensuring top-notch service.
- Company: Established manufacturing business with a supportive team culture.
- Benefits: Competitive salary, full-time hours, and opportunities for growth.
- Other info: Exciting opportunity to grow within a relocating company.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and administration; packaging industry experience is a plus.
The predicted salary is between 26436 - 26436 € per year.
We are currently recruiting for a Customer Services / Sales Administrator to join a busy and fast-paced customer service team within a well-established manufacturing business. This is a fantastic opportunity for someone with strong administration and customer service experience who enjoys building relationships with customers and keeping things organised behind the scenes. Experience within the packaging industry would be highly advantageous.
The Role
- Processing customer orders and enquiries
- Speaking with customers via phone and email
- Resolving customer queries and complaints
- Updating and maintaining customer records
- Chasing quotations and following up on outstanding orders
- Liaising with internal departments and the external sales team
- Keeping customers updated on order progress
- General sales administration and customer support duties
About You
- Has previous customer service and administration experience
- Ideally has experience within the packaging industry
- Has strong communication and problem-solving skills
- Is organised and able to manage multiple tasks
- Can work well within a busy team environment
- Experience using the Abaca system would be a strong advantage
Please note the business will be relocating from West Bromwich to Bilston towards the end of the year, so candidates must be comfortable commuting to both locations. If you are looking for a new opportunity within a supportive and growing business, please apply today.
Sales Administrator in West Bromwich employer: Met-Recruitment-UK-Ltd-5
Join a well-established manufacturing business that values its employees and fosters a supportive work culture. As a Sales Administrator, you will benefit from a dynamic team environment, opportunities for professional growth, and the chance to make meaningful contributions to customer satisfaction. With the upcoming relocation to Bilston, you'll enjoy a fresh start in a vibrant area while being part of a company that prioritises employee development and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden in the job hunt.
✨Tip Number 2
Prepare for that interview! Research the company and its culture, and think about how your skills match what they need. Practise common interview questions and have some examples ready to show off your customer service and admin experience.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Just a few lines to express your appreciation can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Sales Administrator in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention any relevant experience in the packaging industry and how you can contribute to our busy environment.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Met-Recruitment-UK-Ltd-5
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with common customer service scenarios and how to handle them. If you can, brush up on the packaging industry too, as it could give you an edge.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers, be ready to demonstrate your communication skills. Practice answering questions clearly and concisely, and think of examples where you've successfully resolved customer queries or complaints in the past.
✨Be Organised
The job requires juggling multiple tasks, so show that you can keep things organised. Bring a notepad to jot down important points during the interview, and consider sharing how you prioritise tasks in a busy environment. This will highlight your ability to manage your workload effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the team. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. You might ask about the transition to Bilston or how the team collaborates on customer orders.
