Lead IT Service Manager

We're looking for an exceptional Lead IT Service Manager to help us make a difference to our planet. The job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 26 hours per week and we will also try our best to consider those intending to work a job share.

Our people are at the heart of what we do, and we'll do our best to agree a working pattern that works for everyone.

Your world of expertise:

• Service management – ensuring service delivery teams and support functions are responsive to customer and user needs by defining and monitoring service agreements and ensuring change is well communicated and managed.
• Business support – providing business analysis, delivering business cases, investigating problems and exploring opportunities for continuous improvement.
• Financial management and forecasting – maintaining operational plans, budgets and forecasts for your business area to ensure sustainable funding.
• Supplier management – manage the relationship with our key suppliers to ensure services are delivered effectively and provide value for money.
• People management – provide line management and leadership for people within your business area.

Benefits:

Your total reward package will be up to £75,857 annually, which includes:

• An outstanding Civil Service pension, with an average employer contribution of 28.97%.
• Recruitment Retention Allowance (RRA) you will be paid £3,800 per annum as a market supplement to reflect the demand for your skills.
• Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave.

Essential Criteria, skills and experience:

• Service management and improvement – you can keep evolving our services with your experience of managing services through their lifecycle, aligned with service management frameworks, and by identifying opportunities for service improvements.
• Supplier and stakeholder relationship management – you can demonstrate we are better together by managing important relationships with suppliers, partners and stakeholders; acting as a point of escalation and influence between technical requirements and commercial to ensure service teams are delivering value.
• Financial and commercial management – you are an expert by nature when it comes to managing forecasts and budgets with experience of preparing business cases, operational plans and financial forecasts.
• Business analysis and reporting – you can capture, analyse and use data to make recommendations for improvements and enhance performance of delivery teams.
• Leadership and strategic thinking – you are a force for good when it comes to managing colleagues and leading teams to meet organisational strategies.

Working conditions:

We can only accept applications from those eligible to live and work in the UK – eligibility for security clearance requires that you have resided in the UK for at least 3 of the last 5 years, with 2 of those years immediately preceding the point of your application. You will need to achieve full security clearance within your first 6 months with us. We understand that great minds don't always think alike and, as an equal opportunities employer, we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

Closing date 31/05/2026 at 23:59 with first stage interviews commencing from the week commencing 15 June 2026.