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For Companies At a Glance
- Tasks: Manage customer interactions and troubleshoot incidents using ServiceNow.
- Company: Join a vital governmental weather service in the UK.
- Benefits: Enjoy a competitive salary, flexible hybrid work, and various perks.
- Why this job: Make a real difference while developing your IT skills in a supportive environment.
- Qualifications: First line IT support experience and excellent communication skills.
- Other info: Opportunity for career growth in a dynamic and impactful role.
The predicted salary is between 25000 - 50000 £ per year.
A governmental weather service in the UK seeks a full-time Operations Analyst to work in Exeter. The role involves managing customer interactions through IT Service Management, specifically using ServiceNow. The successful candidate will troubleshoot incidents, work shifts, and coach team members. This hybrid role offers a salary of up to £41,734 annually, with various benefits.
Ideal applicants will possess first line IT support experience and strong communication skills.
Hybrid: Impactful 24/7 Service Delivery Analyst employer: Met Office
Contact Detail:
Met Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid: Impactful 24/7 Service Delivery Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the governmental weather service on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on ServiceNow and IT Service Management. We want to show that we know our stuff and can hit the ground running in this hybrid role.
✨Tip Number 3
Practice your communication skills! Since this role involves managing customer interactions, let’s make sure we can articulate our thoughts clearly and confidently during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and offer support along the way.
We think you need these skills to ace Hybrid: Impactful 24/7 Service Delivery Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your first line IT support experience and any relevant skills. We want to see how your background aligns with the role of a Service Delivery Analyst, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your communication skills can enhance our customer interactions. Let us know what makes you the perfect fit for our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot incidents in the past. We love candidates who can think on their feet and provide solutions, so share those experiences that demonstrate your analytical abilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Met Office
✨Know Your ServiceNow Inside Out
Make sure you’re familiar with ServiceNow and its functionalities. Brush up on how to manage incidents and customer interactions using the platform, as this will likely come up in your interview.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've successfully troubleshot IT issues in the past. Think about the steps you took, the challenges you faced, and how you resolved them. This will demonstrate your hands-on experience.
✨Emphasise Team Coaching Experience
Since the role involves coaching team members, be ready to share your experiences in mentoring or training others. Highlight any strategies you used to help your colleagues improve their skills and performance.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your delivery and ensure you convey your ideas effectively.
