At a Glance
- Tasks: Provide advanced support for Microsoft Power Platform and enhance service delivery.
- Company: Join the Met Office, a certified Great Place to Work with a focus on environmental impact.
- Benefits: Competitive salary, generous annual leave, and a strong pension scheme.
- Other info: Hybrid working options and excellent career growth opportunities await you.
- Why this job: Make a real difference while working with cutting-edge technology in a supportive environment.
- Qualifications: Experience in IT support and knowledge of Microsoft Power Platform is essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Application Support Engineer – Business Platforms to join the Met Office's Business Platform Support team. As our Application Support Engineer, you will provide advanced level support and enablement across the Microsoft Power Platform and SaaS provisioned people services landscape, with a focus on Power BI, Dynamics, and low-code/no-code technologies. This role will ensure robust governance, scalable support, and cross-team collaboration to reduce operational risks and enhance service delivery.
Your key duties:
- Delivering 1st and 2nd line technical support for Power Platform, Microsoft Dynamics, and SaaS People Service, including providing guidance on data sources, transformation logic, and integration with other platforms.
- Support governance efforts across the Power Platform and Microsoft Dynamics.
- Communicate and engage with our Power Platform Citizen Developers via Community of Practice and comms channels.
- Ensure that any identified Power Platform developments that perform operational tasks are secure, fit for purpose and migrated to the correct workspace.
- Collaborate closely with the Corporate Applications team to ensure alignment between development and support functions.
- Contribute to building a cross-skilled team capable of supporting Dynamics, Power Platform, and other SaaS tools.
- Provide technical guidance and mentoring to junior team members and business users.
We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.
Essential Criteria, skills and experience:
- Demonstrated experience in delivering high-quality 1st and 2nd line operational support, underpinned by a strong working knowledge of ITIL service management processes, particularly in the areas of Incident, Change, and Service Request management.
- Proven expertise in supporting and maintaining Microsoft Power Platform technologies—including Power BI, Power Apps, and Power Automate—within a live operational environment.
- Strong interpersonal and communication skills, with a track record of effective stakeholder engagement across a range of business functions.
- Committed to fostering a culture of continuous learning by facilitating knowledge sharing and delivering training to empower end-users and enhance digital capability.
- Sound understanding of Power Platform governance frameworks and best practices, with the ability to support consistent adoption and drive process optimisation across teams.
Desirable Criteria:
- Hands-on experience with Microsoft Dynamics 365 or comparable Customer Relationship Management (CRM) platforms, with a focus on supporting business operations and user adoption.
- Proven ability to support and manage tooling provided by third-party Software as a Service (SaaS) vendors, ensuring service reliability, integration, and alignment with organisational requirements.
If you share our values, we’d love to hear from you. Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.
Closing date 23/11/2025 at 23:59 with first stage interviews commencing from 08/12/2025. You will hear from us once the closing date has passed.
We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI.
We understand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.
We can only accept applications from those eligible to live and work in the UK. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible, 2 of these years must be immediately preceding the point of your application. You will need to achieve full security clearance within your first 6 months with us.
Application Support Engineer – Business Platforms in Hampshire employer: Met Office
The Met Office is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a strong commitment to environmental impact and social responsibility, employees enjoy a competitive salary package, generous annual leave, and the opportunity for hybrid working arrangements. As a certified Great Place to Work, the Met Office fosters continuous learning and collaboration, making it an ideal environment for those looking to make a meaningful difference while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer – Business Platforms in Hampshire
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Met Office values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Met Office might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Met Office
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We think you need these skills to ace Application Support Engineer – Business Platforms in Hampshire
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Met Office.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Met Office. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Met Office
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
