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- Tasks: Provide advanced support for Microsoft Power Platform and enhance service delivery.
- Company: Join the Met Office, a certified Great Place to Work with a focus on environmental impact.
- Benefits: Competitive salary, generous annual leave, and a strong pension scheme.
- Why this job: Make a real difference while working with cutting-edge technology in a supportive environment.
- Qualifications: Experience in IT support and knowledge of Microsoft Power Platform is essential.
- Other info: Hybrid working options available and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Application Support Engineer – Business Platforms to join the Met Office's Business Platform Support team. As our Application Support Engineer, you will provide advanced level support and enablement across the Microsoft Power Platform and SaaS provisioned people services landscape, with a focus on Power BI, Dynamics, and low-code/no-code technologies. This role will ensure robust governance, scalable support, and cross-team collaboration to reduce operational risks and enhance service delivery.
Your key duties:
- Delivering 1st and 2nd line technical support for Power Platform, Microsoft Dynamics, and SaaS People Service, including providing guidance on data sources, transformation logic, and integration with other platforms.
- Support governance efforts across the Power Platform and Microsoft Dynamics.
- Communicate and engage with our Power Platform Citizen Developers via Community of Practice and comms channels.
- Ensure that any identified Power Platform developments that perform operational tasks are secure, fit for purpose and migrated to the correct workspace.
- Collaborate closely with the Corporate Applications team to ensure alignment between development and support functions.
- Contribute to building a cross-skilled team capable of supporting Dynamics, Power Platform, and other SaaS tools.
- Provide technical guidance and mentoring to junior team members and business users.
We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.
Essential Criteria, skills and experience:
- Demonstrated experience in delivering high-quality 1st and 2nd line operational support, underpinned by a strong working knowledge of ITIL service management processes, particularly in the areas of Incident, Change, and Service Request management.
- Proven expertise in supporting and maintaining Microsoft Power Platform technologies—including Power BI, Power Apps, and Power Automate—within a live operational environment.
- Strong interpersonal and communication skills, with a track record of effective stakeholder engagement across a range of business functions.
- Committed to fostering a culture of continuous learning by facilitating knowledge sharing and delivering training to empower end-users and enhance digital capability.
- Sound understanding of Power Platform governance frameworks and best practices, with the ability to support consistent adoption and drive process optimisation across teams.
Desirable Criteria:
- Hands-on experience with Microsoft Dynamics 365 or comparable Customer Relationship Management (CRM) platforms, with a focus on supporting business operations and user adoption.
- Proven ability to support and manage tooling provided by third-party Software as a Service (SaaS) vendors, ensuring service reliability, integration, and alignment with organisational requirements.
Closing date 23/11/2025 at 23:59 with first stage interviews commencing from 08/12/2025.
Application Support Engineer – Business Platforms employer: Met Office
Contact Detail:
Met Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer – Business Platforms
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at the Met Office. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to Power Platform and Dynamics. We want to see how you can apply your knowledge in real-world scenarios, so practice explaining your thought process.
✨Tip Number 3
Show us your passion for the environment and technology! Be ready to discuss how your skills can contribute to our mission at the Met Office. We love candidates who align with our values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Application Support Engineer – Business Platforms
Some tips for your application 🫡
Show Your Skills: When filling out your application, make sure to highlight your experience with Microsoft Power Platform and Dynamics. Use specific examples that showcase your technical support skills and how you've tackled challenges in the past.
Use the CARL Method: We recommend using the CARL method (Context, Action, Result, Learning) to structure your supporting statement. This helps us see not just what you did, but how you approached problems and what you learned from them.
Be Authentic: Feel free to use AI tools to help draft your application, but ensure it reflects your own voice and experiences. We want to get to know the real you, so let your personality shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Met Office
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Power Platform, Dynamics, and SaaS tools. Be ready to discuss your experience with 1st and 2nd line support, and how you've tackled technical challenges in the past. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Showcase Your Communication Skills
Since this role involves engaging with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex technical information to non-technical users. This will demonstrate your ability to bridge the gap between tech and business needs.
✨Emphasise Continuous Learning
The Met Office values a culture of continuous learning, so be prepared to share how you've fostered this in your previous roles. Discuss any training sessions you've led or how you've empowered others through knowledge sharing. This shows you're aligned with their values and committed to growth.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot issues or manage incidents. Use the CARL method (Context, Action, Result, Learning) to structure your responses, making it easier for the interviewers to follow your thought process.