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For Companies At a Glance
- Tasks: Handle calls, advocate services, and maintain accurate records in a fast-paced environment.
- Company: Join NRG, a diverse and inclusive employer in Newcastle.
- Benefits: Competitive salary, Monday to Friday shifts, and opportunities for legal training.
- Why this job: Make a difference by helping clients while developing your communication skills.
- Qualifications: Strong English communication skills and prior customer service experience required.
- Other info: Dynamic role with potential for career growth in the legal field.
The predicted salary is between 20000 - 25000 £ per year.
Join Met een K as a First Response Advisor in Newcastle. Salary of £22,250 per year, Monday to Friday shifts between 9am‑7pm with a 1‑hour unpaid lunch.
Role & Responsibilities
- Answer a high volume of calls and maintain a rapid response rate.
- Make outbound calls to potential clients to advocate services and obtain information on compensation claims.
- Log all calls and maintain detailed, accurate records.
- Establish and maintain effective relationships with co‑workers, supervisors and the public.
- Perform all duties professionally, courteously, ensuring strict confidentiality and compliance.
- Maintain consistent, punctual attendance.
What We’re Looking For (Qualifications)
- Exceptional communication skills in English (written and verbal).
- Proficiency in Microsoft Office.
- Understanding of client care and relationship management.
- Organisational skills and ability to prioritise tasks.
- Prior customer service or client‑facing experience is essential.
- A legal qualification is advantageous and may lead to a legal training contract.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination.
First Response Advisor in Newcastle upon Tyne employer: Met een K
Contact Detail:
Met een K Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Met een K. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being a First Response Advisor.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your exceptional communication skills and how your previous customer service experience makes you a great fit for the role.
✨Tip Number 3
Be ready to demonstrate your organisational skills! Think of examples where you've successfully prioritised tasks or managed a high volume of calls. This will show that you can handle the fast-paced environment of a First Response Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show your enthusiasm for the position.
We think you need these skills to ace First Response Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the First Response Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your communication skills and how you've successfully managed client relationships in the past.
Showcase Your Organisational Skills: Since the role requires strong organisational skills, mention any tools or methods you use to stay organised. We love seeing how you prioritise tasks and manage your time effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Met een K!
How to prepare for a job interview at Met een K
✨Master Your Communication Skills
As a First Response Advisor, exceptional communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common interview questions with a friend to refine your responses and ensure you convey your ideas effectively.
✨Know the Company Inside Out
Research Met een K thoroughly before your interview. Understand their services, values, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's mission.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles that highlight your customer service skills. Think about situations where you successfully resolved issues or built strong relationships with clients. This will demonstrate your ability to excel in a client-facing role.
✨Be Organised and Punctual
Since the role requires maintaining accurate records and managing calls efficiently, show your organisational skills during the interview. Arrive on time, bring necessary documents, and be ready to discuss how you prioritise tasks in a busy environment.