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- Tasks: Assist with troubleshooting and supporting PC and Mac needs for students and staff.
- Company: Join a vibrant campus community focused on technology and student support.
- Benefits: Earn $9.50/hour while gaining hands-on experience in tech support.
- Why this job: Perfect for tech enthusiasts wanting to enhance their skills and help others.
- Qualifications: Basic computer knowledge required; friendly attitude and good communication skills essential.
- Other info: Flexible hours, Monday to Friday, with opportunities for learning and growth.
Digital Technician Assistant, ITS – $9.50/hour
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Position Title Digital Technician Assistant, ITS – $9.50/hour
Position Type
Position Type Student
Number of Open Positions
Number of Open Positions 2
Department
Campus
Campus Main Campus (Grantham)
Work Period
Hours Per Week 10
Duration of Appointment
Duration of Appointment Fall, Spring
Work Schedule
Monday through Friday between the hours of 8am to 5pm
Position Description
Position Summary
The Digital Technician Assistant troubleshoots and supports PC and Mac needs (students and staff), both hardware and software; supports students and staff in person, via email and on the phone; troubleshoots and repairs classroom and lab PC and Mac equipment and completes required documentation.
Major Preferred
Experience Required
Basic computer experience required. Basic knowledge of multiple operating systems and configuration is preferred. Some hardware knowledge is required.
Experience Preferred
Skills, Characteristics Required for Position
Outgoing, friendly personality
Good customer service skills
Able to work on multiple projects at one time
Ability to work well within a team and effectively share new knowledge with others
Basic PC hardware and software knowledge
Willingness to learn new technologies and troubleshooting practices, and share new knowledge with others
Good communication skills, both oral and written
Dress Code Requirements
All students are expected to have a neat and clean appearance. No cutoffs or torn pants/shirts are permitted.
Special Working Conditions
Be able to lift 60 pounds
Background Check Required No
Primary Duties
1. Answer and assist help line phone calls in a pleasant manner
2. Submit and respond to RT tickets
3. Troubleshoot, support and resolve hardware and software on PCs and Macs (student, staff, lab, classroom) under the guidance of a Tech Support, Tier II Technician
4. Troubleshoot and/or replace AV equipment as needed
5. Re-image laptops
6. Be on call as assigned – Responsible for evening classroom support (hardware and software)
7. Effectively communicate with clients (employees and students)
8. Complete research as requested to support and extend department’s knowledge base
9. Maintain consistent and reliable attendance
Required fields are indicated with an asterisk (*).
Required DocumentsOptional Documents
Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300
Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900
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Digital Technician Assistant, ITS - $9.50/hour employer: Messiah College
Contact Detail:
Messiah College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Technician Assistant, ITS - $9.50/hour
✨Tip Number 1
Familiarise yourself with both PC and Mac operating systems, as this role requires troubleshooting on both platforms. Spend some time exploring common issues and solutions to demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills, as you'll be interacting with students and staff regularly. Practising how to communicate technical information clearly and patiently can set you apart from other candidates.
✨Tip Number 3
Show your willingness to learn by researching the latest technologies and troubleshooting practices. Being able to discuss recent developments in tech during your interview will highlight your enthusiasm for the role.
✨Tip Number 4
Prepare to discuss your experience with handling multiple projects simultaneously. Think of examples where you've successfully managed competing priorities, as this is a key skill for the Digital Technician Assistant position.
We think you need these skills to ace Digital Technician Assistant, ITS - $9.50/hour
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Digital Technician Assistant position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with troubleshooting hardware and software, as well as your customer service skills. Mention specific examples that demonstrate your ability to work with both PC and Mac systems.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you are interested in this position and how your skills align with the job requirements. Be sure to convey your outgoing personality and willingness to learn new technologies.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Messiah College
✨Show Your Technical Skills
Be prepared to discuss your basic computer experience and any knowledge you have of multiple operating systems. You might be asked to troubleshoot a common issue, so brush up on your hardware and software skills before the interview.
✨Demonstrate Your Customer Service Skills
Since this role involves assisting students and staff, highlight your outgoing personality and good communication skills. Share examples of how you've successfully helped others in the past, whether in person or over the phone.
✨Emphasise Teamwork
This position requires working well within a team. Be ready to talk about your experiences collaborating with others and how you’ve shared knowledge in previous roles. Show that you’re a team player who values collective success.
✨Dress Appropriately
Make sure to dress neatly and professionally for the interview. First impressions matter, and adhering to the dress code will show that you respect the company’s standards and are serious about the position.
