At a Glance
- Tasks: Support key accounts and ensure exceptional customer experiences while managing day-to-day enquiries.
- Company: Award-winning contact centre known for outstanding customer service solutions.
- Benefits: £30,000 salary, 25 days leave, hybrid work, and ongoing training.
- Other info: Join a dynamic team and learn from experienced Key Account Managers.
- Why this job: Kickstart your career in account management with real growth opportunities.
- Qualifications: Strong customer service skills and excellent communication abilities.
The predicted salary is between 30000 - 30000 £ per year.
- Key Account Coordinator
- Location: Ferndown, Dorset (relocating to Bournemouth within the next three months)
- Working
- Pattern: Hybrid (office and home working)
- About Message Direct
Message Direct is an award-winning UK contact centre and customer communications provider, delivering exceptional customer service solutions to organisations across a wide range of sectors.
We support our clients through inbound customer service, switchboard and call handling services, helping them deliver outstanding experiences to their customers every day.
As our business continues to grow, we're looking for a proactive and customer-focused Key Account Coordinator to join our Sales Team.
This is an excellent opportunity for someone looking to develop their career within account management and customer relationship management.
About the Role
The Key Account Coordinator provides operational and administrative support to the Key Account Management team, ensuring customer requests are handled efficiently while helping to deliver an excellent customer experience.
Acting as a key point of contact for day-to-day enquiries, you'll play an important role in maintaining strong client relationships and supporting account growth.
Key Responsibilities
- Managing day-to-day enquiries from key accounts.
- Processing Quality Control (QC) requests.
- Completing minor script amendments.
- Coordinating customer requests with internal departments.
- Monitoring shared inboxes and ensuring queries are actioned promptly.
- Supporting reseller administration and enquiries.
- Preparing documentation for customer meetings and service reviews.
- Updating CRM records and customer databases.
- Tracking actions and following up with internal teams.
- Assisting with onboarding new clients
- Producing reports where required.
- Supporting customer retention initiatives.
About You
We're looking for someone who is
- Customer focused and passionate about delivering excellent service.
- Highly organised with strong attention to detail.
- An excellent communicator, both written and verbal.
- Able to prioritise and manage multiple tasks effectively.
- Proactive, professional and willing to learn.
- Comfortable working independently and as part of a team.
Experience & Skills
Essential
- Excellent customer service skills.
- Strong organisational and communication skills.
- Good IT skills.
- Strong attention to detail.
Desirable
- Customer service experience.
- Experience using CRM systems.
- Contact centre experience.
- Account management experience.
- Development Opportunity
This role has been designed as a development opportunity for ambitious individuals looking to build a career in account management.
Working alongside experienced Key Account Managers, you'll gain practical experience in, customer relationship management, commercial decision-making, account growth and retention and strategic client support.
The role provides a clear and structured pathway towards becoming a Key Account Manager.
Benefits
25 days annual leave plus bank holidays.
Hybrid working.
Access to Simplyhealth.
Company sick pay scheme.
Ongoing training and development opportunities
Key Account Coordinator in Ferndown employer: Message Direct
Message Direct is an exceptional employer located in Ferndown, Dorset, soon relocating to Bournemouth, offering a vibrant work culture that prioritises customer service excellence and employee development. With a hybrid working model, generous annual leave, and ongoing training opportunities, we empower our Key Account Coordinators to thrive in their roles while fostering strong client relationships. Join us to embark on a rewarding career path in account management within a supportive and dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Coordinator in Ferndown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Message Direct. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Message Direct before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Coordinator in Ferndown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Message Direct:Your cover letter is your chance to shine! Tell us why you want to work at Message Direct specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Message Direct!
How to prepare for a job interview at Message Direct
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
